I migrated servers last night and just could not get the remote backup to restore. Instead, I was presented with this error in the backup log. Remote Backups EXCEPTION: Failed to download archive to tmp directory. I tried over and over, and nothing worked. I can make backups successfully, I just cannot restore from those remote backups. I’m using BackBlaze, and this is what my app.yml file looks like. DISCOURSE_S3_ENDPOINT: DISCOURSE_S3_ACCESS_KEY_ID: DISCOURSE_S3_SECRET_ACCESS_KEY: DISCOURSE_S3_BACKUP_BUCKET: I hope someone has some insight here… Local Backups Here’s a tip for someone else… I then tried local backups. A long story short, they didn’t work, and that’s when I noticed the backup file ended in .tar instead of .tar.gz. As it turns out, as soon as the backup is downloaded, Safari was opening the archive file which changes the file extension from .tar.gz to .tar. So that’s why local backups were not restoring. So I unchecked this box: [Screen Shot 2024-09-22 at 12.05.23 PM] Re-downloaded my backup file from BackBlaze and the .tar.gz file extension was intact. From there, the restore worked as expected.

Wait. Why are you downloading with safari and not letting discourse pull the backup from s3?

Two separate issues. In the first instance, I was trying to restore from a BackBlaze backup, via the Discourse UX. I could see the backup files within the Discourse UX. However, when I click “Restore,” with it enabled in Discourse, the backup failed to restore for the reason cited above. The second issue, since the first failed, was me restore locally, which is the only option that did work.

Why won't my remote backups restore?

Product Support Self-hosting

pfaffman (Jay Pfaffman) September 22, 2024, 11:57pm 2

Is your disk full?

Topic		Replies	Views
Backup file not downloaded with .tar.gz extension Product Support	7	4334	April 7, 2015
Backup restore failing due to .tar versus .tar.gz file extension Product Support	6	873	January 24, 2025
The restore failed. Please check the logs Self-hosting backups	12	778	June 5, 2023
Cannot restore backup from cli Self-hosting backups	16	656	November 28, 2023
Failed to restore from the backup Self-hosting backups	5	722	July 5, 2023

Why won't my remote backups restore?

Related topics