Hey awesome folks, Got a fun one for you. Here’s what happened: Installed discourse using discourse/docs/INSTALL-cloud.md at main · discourse/discourse · GitHub Tested email with doctor, works and emails recieved. attempted to activate admin account and sideqik reveals this (with token redacted): {“type”=>“signup”, “user_id”=>1, “email_token”=>“REDACTED”, “to_address”=>nil, “current_site_id”=>“default”} Not sure why nil is a thing for to_address. Any tips, advice, or suggestions would be most welcome!

I can probably find it, but do you know what the name of the Sidekiq job was that triggered the email? [image] Fun with tacos: Any tips, advice, or suggestions would be most welcome! If you are not able to access the site because you aren’t receiving the activation email, you can create an admin user and password with rake admin:create. Full instructions are here: Create an admin account from the console. That should allow you to login to the site. It sounds like you’ll still need to sort out what’s going on with email delivery though.

Sorry for the delayed response. The job that triggered it was: Jobs::CriticalUserEmail So I followed the guide exactly. When it came to registering the admin account, it did not send an email, and Jobs::CriticalUserEmail contained {“type”=>“signup”, “user_id”=>1, “email_token”=>“REDACTED”, “to_address”=>nil, “current_site_id”=>“default”}. I did force the admin account just so I could see what issues there were. The result is the following: Doctor works and email is received Digest test works and email is received both HTML version and Plain Any registration no email is sent, and the log for emails in the admin section do not even show a message that an email was sent. Whenever a user tries to register it’s the same result: Jobs::CriticalUserEmail contained {“type”=>“signup”, “user_id”=>2, “email_token”=>“REDACTED”, “to_address”=>nil, “current_site_id”=>“default”}. The tail of /var/discourse/shared/standalone/log/rails/production.log shows (with redactions): Processing by UsersController#check_username as JSON Parameters: {"username"=>"bobo", "email"=>"REDACTED"} Completed 200 OK in 2ms (Views: 0.1ms | ActiveRecord: 0.0ms | Allocations: 636) Started GET "/session/csrf" for REDACTEDPUBLICIP at 2024-09-26 08:13:03 +0000 Processing by SessionController#csrf as JSON Completed 200 OK in 1ms (Views: 0.1ms | ActiveRecord: 0.0ms | Allocations: 270) Started POST "/u" for REDACTEDPUBLICIP at 2024-09-26 08:13:03 +0000 Processing by UsersController#create as */* Parameters: {"name"=>"JJ", "email"=>"REDACTED", "password"=>"[FILTERED]", "username"=>"bobo", "password_confirmation"=>"[FILTERED]", "challenge"=>"REDACTED", "timezone"=>"Europe/London"} Completed 200 OK in 335ms (Views: 0.1ms | ActiveRecord: 0.0ms | Allocations: 23323) Started POST "/login" for REDACTEDPUBLICIP at 2024-09-26 08:13:04 +0000 Processing by StaticController#enter as HTML Parameters: {"username"=>"bobo", "password"=>"[FILTERED]", "redirect"=>"/u/account-created"} Redirected to https://REDACTEDDOMAIN/u/account-created Completed 302 Found in 1ms (ActiveRecord: 0.0ms | Allocations: 507) Started GET "/u/account-created" for REDACTEDPUBLICIP at 2024-09-26 08:13:04 +0000 Processing by UsersController#account_created as HTML Rendered layout layouts/application.html.erb (Duration: 14.0ms | Allocations: 4624) Completed 200 OK in 21ms (Views: 15.1ms | ActiveRecord: 0.0ms | Allocations: 6821) Started GET "/sidekiq/queues/critical" for REDACTEDPUBLICIP at 2024-09-26 08:13:15 +0000 In the log there, it does show accurate email for the registartaion parameters, but sideqik still reports “to_address”=>nil

[image] Fun with tacos: Whenever a user tries to register it’s the same result: Jobs::CriticalUserEmail contained {“type”=>“signup”, “user_id”=>2, “email_token”=>“REDACTED”, “to_address”=>nil, “current_site_id”=>“default”}. [image] Fun with tacos: In the log there, it does show accurate email for the registartaion parameters, but sideqik still reports “to_address”=>nil Are there any errors on your site’s Error Logs page? That page is at /logs. You can get there from the admin sidebar by clicking the Security / Error Logs entry.

Oh interesting. I get this: [This image displays a computer screen with a terminal window open, showing a directory listing and a message log with error messages. (Captioned by AI)]

I am, but what I get is this: [A screenshot of a desktop computer interface with a dark theme, showing a dashboard with a calendar, history, and alarms. (Captioned by AI)]

Try clicking on the “Enqueued” tab. It’s a link.

I get this: [The image shows a table with rows and columns, containing text. (Captioned by AI)] Which is where I discovered the address_to=nil thing. ["The image displays a table with current job openings, listing various positions with descriptions and 'show more' buttons." (Captioned by AI)]

There’s something wrong with Redis and/or Sidekiq. There are a few other members of this forum who might have ideas about how to debug the issue. I’d be tempted to ssh into the server and run: cd /var/discourse ./launcher rebuild app It couldn’t hurt at this point.

Yeah, I’ve done that several times, hence my coming in to ask. I’ve done a rebuild. I’ve even done a completely new install too. Seems to happen every single install. No matter what. And I’m just lost now. And I am incredibly grateful for what you have tried to help me with.

Sidekiq shows activation emails being sent to email address nil

Product Support Self-hosting

simon September 26, 2024, 7:56pm 6

Are you able to access the Sidekiq web interface at /sidekiq ? If so, are there any errors being reported on that page?

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CriticalUserEmail (Sidekiq) Product Support sidekiq	1	90	September 5, 2024
"There are email jobs that failed" on an SMTP-less install Product Support email , discourse-id	6	316	February 19, 2026
Can not sent email on user sign up! Self-hosting unsupported-install	1	557	July 29, 2022
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Sidekiq shows activation emails being sent to email address nil

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