Got discourse installed and am trying to finish the installation process with the confirm email screen and the email isn’t being sent out. All of the creds for my SMTP work as I can login with the creds using anything else but discourse [image] My mail server is roundcube. When I use discourse-doctor it outputs: Net::ReadTimeout app.yml ## TODO: The SMTP mail server used to validate new accounts and send notifications # SMTP ADDRESS, username, and password are required # WARNING the char '#' in SMTP password can cause problems! DISCOURSE_SMTP_ADDRESS: smtp.REDACTED.gg DISCOURSE_SMTP_PORT: 465 DISCOURSE_SMTP_USER_NAME: no-reply@REDACTED.gg DISCOURSE_SMTP_PASSWORD: REDACTED #DISCOURSE_SMTP_ENABLE_START_TLS: true # (optional, default true) #DISCOURSE_SMTP_DOMAIN: REDACTED.gg # (required by some providers) DISCOURSE_NOTIFICATION_EMAIL: no-reply@REDACTED.gg # (address to send notifications from)

DISCOURSE_SMTP_USER_NAME: no-reply@REDACTED.gg Is “no-reply@REDACTED.gg” Is this your Roundcube SMTP login? This Field is not your “noreply@yourdomain.com”. It will be your Roundcube login and password. Does Roundcube support being a SMTP server? Brevo com does have a free tier of 300 emails/day

yes, “no-reply@REDACTED.gg” is my login user, and roundcube does support SMTP

Have you tried Roundcube’s forum? Roundcube Community Forum - Index Roundcube Community Forum - Index A general search I did came up with a video adding an SMTP to Roundcube [Add a SMTP Server Host to RoundCube | DOCasts | Digital Ocean Screencasts |] [roundcube webmailbox smtp server 100% inbox live proof best smtp server exim smtp server]

I already have SMTP setup for roundcube, and I use SMTP for it on a daily for my other applications. It’s just that discourse refuses to connect to it

Didn’t find anything in roundcube logs. I ran ./discourse-doctor and it output “Net::ReadTimeout”. Not sure where to check logs for discourse

Often on one of the instances I help manage. On the Dashboard for discourse you might see Sidekiq jobs failed. In my case this was due to the client not maintaining there SMTP account package. Doing a search on discourse here there are a few topics regarding Roundcube but nothing that looks helpful. What about the Roundcube support & forum? I asked google Gemini AI. So this may help but don’t know.

Roundcube is already setup for SMTP use as I use it for my other websites, and I can’t access the Discourse admin panel as I can’t finish the last bit of the installation (where I have to create the admin account and verify the email) as when I try and verify the admin email no email gets sent due to Net::ReadTimeout

Net::ReadTimeout | Confirmation email not sending

Product Support Self-hosting

Heliosurge (Dan DeMontmorency) October 7, 2024, 1:03am 8

Does the test email work during setup? Have you checked discourse logs ie sidekick and Roundcube logs?

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Net::ReadTimeout | Confirmation email not sending

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