I want to send a group message to all members of my forum, but I can’t. I have confirmed the email function, and it should be possible to send mass emails to everyone if the sending is set based on groups. The email recipient field also prompts for selecting users and groups. However, when I actually try to do it, I encounter an error message. Here is a picture of the error message. The group I selected is “trust_level_0”. [The image depicts a screenshot of a computer screen displaying a warning message, likely from a software or application. (Captioned by AI)]

Gotta ask, is sending PMs to trust_level_0 enabled in the group settings? https://your-site/g/trust_level_0/manage/interaction [Screenshot 2024-10-25 08.55.24]

Appreciate the error message! There can be two problems here, either one of your trust_level_0 users doesn’t have an email, or sending private messages is not allowed for the receiving user Are you able to find out?

Does it mean that if one person cannot be sent to, then no one can be sent to?

Yes that’s right. It’s quite an edge case you have, I cannot reproduce the issue. Technically speaking every user needs to have an email.

In fact, I am unable to send group emails regardless of my trust level, whether it’s trust_level_0, trust_level_1, trust_level_2, trust_level_3, or trust_level_4. Among them, trust_level_4 has no members. Trust_level_3 only includes me and one administrator, totaling two people. Now I’m very frustrated. I can’t send mass emails. Of course, I’ve adopted another method, which is to export a table of all users, copy everyone’s IDs, and then import them into the email recipient field. But doing it this way means everyone can see that many people are receiving the email. I don’t want anyone to be able to see other recipients. This is because my users are Japanese. They are very superstitious about this. Even if the ID they used was randomly chosen.

Hmm. Just to be sure, are you a site admin?

[image] wenqin: But doing it this way means everyone can see that many people are receiving the email. I don’t want anyone to be able to see other recipients. You can put their addresses into the BCC field in your email program instead of To/CC. Then they won’t be able to see each other.

[image] Firepup Sixfifty: https://your-site/g/trust_level_0/manage/interaction [Screenshot 2024-10-25 08.55.24] Interesting. I couldn’t get trust_level_0 to appear in the composer if this wasn’t allowed in the first place.

A related question, does sending a massPM to level 0 users also send an email to all higher levels since all higher levels have also necessarily passed through level 0? Thanks.

I want to send a group message to all members of my forum, but I can't

Product Support

supermathie (Michael Brown) October 25, 2024, 12:31pm 7

You can put their addresses into the BCC field in your email program instead of To/CC. Then they won’t be able to see each other.

Topic		Replies	Views
Mail users with Trust level 2 Product Support	5	1094	March 15, 2017
How to send mass message to forum users? Product Support	21	8586	September 12, 2019
How can I send a Personal Message to all members in a particular TRUST group? Product Support trust-levels , personal-messages	2	858	March 19, 2020
Emails - can I send to all or groups? Product Support	4	1889	November 20, 2020
Group messaging does not work? Product Support	9	834	April 23, 2021

I want to send a group message to all members of my forum, but I can't

Related topics