I would like to now more about a warning about our POP3 server. We have a message in our Discourse admin dashboard : Some advice based on your current site settings Connection to the POP3 server is timing out. Incoming email could not be retrieved. Please check your POP3 settings and service provider. => In the [Mail Settings] we have a maijet api setted-up that seem to work correctly. We can see logs of mails in the [Sent] or [Received] that have been sent or received recently. I don’t understand why this message shows up and how to fix it. I don’t see any config option to use something else than POP3 to receive or send mail. And the current configuration seem to work as expected. Can you help me understand what’s the problem is if there is any? Thanks

[image] Gaël Fontenelle: We can see logs of mails in the (…) [Received] that have been (…) received recently. POP3 is about receiving, so we can ignore all the sending bits. How are you receiving emails? The choices are: via mail-receiver Configure direct-delivery incoming email for self-hosted sites with Mail-Receiver and Admin - Settings - Email - manual polling enabled is set via POP3 Set up reply by email with POP3 polling and pop3 polling enabled is set If you have both configured, then maybe the POP3 settings are obsolete. You could try if simply disabling pop3 polling enabled does the trick. Also, you can check /logs on your server for any clues.

Hello Richard, Thomas thanks for your answers. • we haven’t configured a mail-receiver and manual polling is disabled • we are using POP3 and POP3 polling is enabled So I’ve only configured one (POP3), not both. • I’ve got nothing in production_errors.log for the past 5 days. • Nothing special on production.log, no occurance found when searching for mail or Mail • I don’t see any pending mail In the dashboard I can see that last received mail is 19 hour ago and I can find the corresponding msg in the topic. The only abnormal thing is this : We are receiving a mail over and over again on the noreply mailbox used by the server which translated to English would be something like : From : “Auto-reply from xxx@xxx.xxx” xxx@xxx.xxx Subject : Answer. : [ForumName] email problem - Automatic answer To : noreply@xxx.xxx Hello, can you take note of my new email adress xxx@xxx.xxx. My xxx address is not in service anymore. // We have received this mail everyday starting from the 19/11 and we’ve just handled the problem today by changing the mail of the account with the new one. In the received section I can see many mail from this user. But don’t see any msg from this user on the corresponding topic pages. Message have status : Email::Receiver::AutoGeneratedEmailError Could it be this bad mail linked to an account that cause the problem? Thanks

[image] Gaël Fontenelle: Could it be this bad mail linked to an account that cause the problem? No, I don’t think so. [image] Gaël Fontenelle: • I’ve got nothing in production_errors.log for the past 5 days. • Nothing special on production.log, no occurance found when searching for mail or Mail How about /logs (from an admin account in your browser) ?

Connection to the POP3 server is timing out

Product Support

thoka (Thomas Kalka) November 25, 2024, 12:13pm 3

How many mails are waiting to be processed? I once had “delete messages from server” disabled. After some time I got connection problems.

Topic		Replies	Views
POP3 Email Failing can't figure out why Product Support email	4	613	May 19, 2023
Discourse stopped polling my POP3 server Product Support email-in	0	94	March 12, 2026
Cannot receive email via POP3 Product Support	0	74	August 23, 2024
POP3 email polling stopped working Product Support	23	1970	April 16, 2021
Incoming e-mail not received Self-hosting	20	2633	February 11, 2022

Connection to the POP3 server is timing out

Related topics