At the Large Synoptic Survey Telescope we have recently setup a Discourse installation at https://community.lsst.org. We’re using it for a dual role of hosting internal project discussions among LSST staff and also for supporting the community who will use our software and data. Discourse’s Trust mechanism is of course great for community users who we don’t know. But I’ve gotten some flak from members of our LSST organization for applying that Trust Level mechanism to them as well (imagine for a moment a tenured astronomer in the project complaining that the forum doesn’t ‘trust’ him enough yet to put an image on his post). The remedy so far has been to assign all LSST staff to a LSST group, and then give that group a default Trust Level of 2. I’m tempted to relent and give all LSST staff trust level 4. After all, LSST staff have a professional reputation to uphold, so I’m not worried about spam in this case. However, I also know that the Trust Levels exist to foster a well-functioning community. For instance, trust levels are tied to how much a person read and learns from the posts of others, rather than how loudly/frequently that person speaks. For LSST, this community-building aspect is very important because we’re a large organization that works remotely from 5+ sites. Unlike a company, scientific projects like this are somewhat more democratically run, and so sometimes the only way to promote best practices is by example and invisible systems than top-down edicts. Some my question is: if I bypass the trust levels for project staff, will there be repercussions to how the community of project staff grows on our Discourse site? I’d be curious to hear what @codinghorror thinks since I know he cares deeply about the sociology of online communities.

As long as the accounts are 100% secure and vetted, you can give them as many rights as you like with no risk. The risk comes from new signups.

As long as the users are vetted, you should be OK. I would not give people trust level 2 though, TL1 should suffice. Note that in 1.4 we changed the defaults such that TL0 can post one image by default.

Is the reason not to give all project staff a default TL > 1 because they may not necessarily be experienced enough to use the additional functionality idiomatically (like splitting topics, or turning posts into wikis?)

TL2 can’t split topics or turn posts into wikis. Perhaps you are thinking of TL3?

Consequences of using or bypassing Trust Levels for company/organization staff?

Product Support

jsick (Jonathan Sick) October 15, 2015, 11:55pm 5

Sorry if my OP was unclear. I’m thinking of giving all project staff TL4.

Topic		Replies	Views
Private server trust levels Community Building trust-levels	3	300	March 28, 2025
Understanding Discourse Trust Levels Blog trust-levels	119	94289	August 29, 2026
Should I make my own groups or use the trust_levels Product Support groups , trust-levels	14	875	July 18, 2024
Make trust levels universal Community Building	20	1878	October 25, 2022
Having fewer trust levels? Product Support trust-levels	2	180	July 23, 2024

Consequences of using or bypassing Trust Levels for company/organization staff?

Related topics