I just updated using ./launcher rebuild app and now the website can’t be reached. There were no errors during the Postgres upgrade or the rebuild. Here’s the output from discourse doctor. DISCOURSE DOCTOR Tue Feb 4 10:56:05 PM UTC 2025 OS: Linux redacted 6.8.0-52-generic #53-Ubuntu SMP PREEMPT_DYNAMIC Sat Jan 11 00:06:25 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux Found containers/app.yml ==================== YML SETTINGS ==================== DISCOURSE_HOSTNAME=redacted.tld SMTP_ADDRESS=cp120.redacted.net DEVELOPER_EMAILS=host@redacted.tld SMTP_PASSWORD=redacted SMTP_PORT=587 SMTP_USER_NAME=record@redacted.tld LETSENCRYPT_ACCOUNT_EMAIL=host@redacted.tld ==================== DOCKER INFO ==================== DOCKER VERSION: Docker version 26.1.3, build 26.1.3-0ubuntu1~24.04.1 DOCKER PROCESSES (docker ps -a) CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES 26b5f30922a1 local_discourse/app "/sbin/boot" 14 minutes ago Up 12 minutes 0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp app 26b5f30922a1 local_discourse/app "/sbin/boot" 14 minutes ago Up 12 minutes 0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp app Discourse container app is running ==================== PLUGINS ==================== - sudo -E -u discourse git clone https://github.com/discourse/docker_manager.git - sudo -E -u discourse git clone https://github.com/discourse/discourse-data-explorer.git - sudo -E -u discourse git clone https://github.com/discourse/discourse-affiliate.git ## - sudo -E -u discourse git clone https://github.com/paviliondev/discourse-locations.git ## - sudo -E -u discourse git clone https://github.com/paviliondev/discourse-events.git ## - sudo -E -u discourse git clone https://github.com/paviliondev/discourse-custom-wizard.git ## - sudo -E -u discourse git clone https://github.com/gdpelican/mingle.git ## - sudo -E -u discourse git clone https://github.com/synweap15/discourse-voice-record.git - sudo -E -u discourse git clone https://github.com/discourse/discourse-docs.git - sudo -E -u discourse git clone https://github.com/discourse/discourse-calendar.git - sudo -E -u discourse git clone https://github.com/discourse/discourse-adplugin.git WARNING: You have what appear to be non-official plugins. If you are having trouble, you should disable them and try rebuilding again. See https://github.com/discourse/discourse/blob/main/lib/plugin/metadata.rb for the official list. ======================================== Discourse version at redacted.tld: NOT FOUND Discourse version at localhost: NOT FOUND ==================== MEMORY INFORMATION ==================== RAM (MB): 4005 total used free shared buff/cache available Mem: 3820 1257 1137 52 1788 2562 Swap: 2047 75 1972 ==================== DISK SPACE CHECK ==================== ---------- OS Disk Space ---------- Filesystem Size Used Avail Use% Mounted on /dev/sda1 38G 6.0G 30G 17% / /dev/sdb 25G 11G 13G 46% /var/discourse /dev/sdb 25G 11G 13G 46% /var/lib/docker ==================== DISK INFORMATION ==================== Disk /dev/sda: 38.15 GiB, 40961572864 bytes, 80003072 sectors Disk model: QEMU HARDDISK Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disklabel type: gpt Disk identifier: 4F4C86C1-C38F-4B0C-BA8A-01C10D997AE4 Device Start End Sectors Size Type /dev/sda1 528384 80003038 79474655 37.9G Linux filesystem /dev/sda14 2048 4095 2048 1M BIOS boot /dev/sda15 4096 528383 524288 256M EFI System Partition table entries are not in disk order. Disk /dev/sdb: 25 GiB, 26843545600 bytes, 52428800 sectors Disk model: Volume Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes ==================== END DISK INFORMATION ==================== ==================== MAIL TEST ==================== For a robust test, get an address from http://www.mail-tester.com/ Or just send a test message to yourself. Email address for mail test? ('n' to skip) [host@redacted.tld]: Sending mail to host@redacted.tld. . . Testing sending to host@redacted.tld using cp120.redacted.net:587, username:record@redacted.tld with plain auth. SMTP server connection successful. Sending to host@redacted.tld. . . Mail accepted by SMTP server. Message-ID: a9640924-a68b-4e5e-a769-3110de133c08@redacted.tld If you do not receive the message, check your SPAM folder or test again using a service like http://www.mail-tester.com/. If the message is not delivered it is not a problem with Discourse. Check the SMTP server logs for the above Message ID to see why it failed to deliver the message. Replacing: SMTP_PASSWORD Replacing: LETSENCRYPT_ACCOUNT_EMAIL Replacing: DEVELOPER_EMAILS Replacing: DISCOURSE_DB_PASSWORD Replacing: Sending mail to ==================== DONE! ==================== Any idea what could be going on here?

Seems like it was caused by this: [image] Setup Let’s Encrypt + non-www > www Sysadmins I finally made it work, and thought to put everything together in case someone needs it. This info is assembled from different topics on this forum. Thanks to @brahn and @techAPJ. This assumes you’ve completed the initial Let’s Encrypt setup: After you’ve done it, the following needs to be added to the app.yml in hooks section. It will do two things: setup SSL for both example.com and www.example.com. Just replace example.com with your domain name. redirect example.com to www.example.com I…

Have you tried rebuilding in the last 2 hours or so? We did have an issue for a bit, but it’s now been resolved [image] Site offline after rebuild (4th Feb 2025) Support Sorry for the disruption everyone! The fix is now live, so running another ./launcher rebuild app should bring things back online. Please let us know if you’re still seeing any issues after that.

Yes, rebuilt twice within the last hour

[image] Thomas Reintjes: now the website can’t be reached What error are you seeing when trying to access the site?

“Safari can’t connect to the server”

On your server, can you try running cd /var/discourse git rev-parse HEAD It should say # git rev-parse HEAD efd6bc8ccbd9057c04d909ff48ecf8b704cae3ff

Is there anything ‘unusual’ about your installation? Anywhere that you’ve deviated from the standard install? The issue you’re describing sounds a lot like the one in the topic I linked. But if you’re seeing the efd6bc8... for the discourse_docker version, then you should have the fix :thinking:

Nothing I can think of, except I have /var/discourse mounted from a disk in fstab. But it’s been running like that for years. Well, thanks for your help. Let me know if anything else comes to mind.

To check whether the same issue is affecting you, you could do something like ./launcher enter app cat /etc/nginx/conf.d/discourse.conf Somewhere in that file should be listen 443 ssl; If it’s missing, then that’s the same symptom as the other topic. If it’s present… then I’m afraid we have something totally different to figure out :sweat_smile:

Can't reach web server after update to 3.4

Product Support

david (David Taylor) February 4, 2025, 11:28pm 4

What error are you seeing when trying to access the site?

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Can't reach web server after update to 3.4

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