I found a couple of topics on the subject, but none are related to the problem I’m encountering. I want to grant admin access to a colleague, so I head over to users → x → grant admin. UI responds that the email is sent and I do expect it in my mail box as I’m the site admin. Alas no mail (also not in spam) So I check the email log (sent), and I can’t see that the mail is sent - I can’t find any mail of type ‘admin_confirmation_message’ What could be the reason? How can I debug? Francis

What is the status of the email you see in admin/email/sent It should look something like this’ (Post ID: 8032) / 250 Ok 010d019599fbc428-94ef9ff4-c956-47d0-8d5a-e5f76f6517a8-000000 Also, what happens if you use the test email functionality, and send to mail-tester.com

The mail sent to mail-tester is getting a score of 10/10 …

[תמונה] Francis Martens: How can I debug? Check the logs of your sending email provider. Yesterday, someone contacted me with a similar issue. The recipient’s email provider rejected the email, and this was recorded in the sending provider’s logs. [תמונה] Francis Martens (Exalate): Sending a test mail works without issue. Is the test email sent to the same email address?

Check the logs of your sending email provider. There is no log because no mail is sent. Is the test email sent to the same email address? Yes - and well received.

I missed the part where the mail was literally not sent. Well, no clue then :pensive_face: Sorry!

If this is a one off thing, then I would just grant admin rights via CLI

I would just grant admin rights via CLI CLI - that is new to me. If you have any useful links how to get access to the cli and documentation on the subject - thanks for sharing. Independently from solving the immediate problem of granting the user admin access, I would like to understand how I could debug the fact that the email is not being send. It might be useful to identify a bug and improve discourse?

You can check out this: [תמונה] What is the Rails command to create an admin user in Discourse? Support As told in this post, when I run this command to create an admin user on a new disco installation, thru rails console (without having to activate thru email, for just once, for one admin): u = User.create!(username: ‘xx’, email: ‘xx@xx.com’, password: ‘xxx’, mailing_list_mode: ‘true’);u.approve(Discourse.system_user, false) ; u.activate I get this error: [1] pry(main)> =“u = User.create!(username: 'user1’, email: ‘user1@email.com’, password: ‘Password12345’, mailing_list_mode: ‘true’);u.app…

Here you go [תמונה] Create an admin account from the console Self-Hosting bookmark This guide provides instructions for creating an admin account or granting admin privileges using the console in a self-hosted Discourse installation. person_raising_hand Required user level: System Administrator warning Console access required So you want to create/grant Admin privileges or reset user password from console? Great, let’s get started! This guide will cover the following: Accessing the console Creating a new account with admin privileges Resetting an existin…

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francis_exalate (Francis Martens (Exalate)) 15 במרץ,‏ 2025,‏ 7:07pm 4

That’s the point.
There is no entry in the log.

Sending a test mail works without issue.

נושא		תגובות	צפיות
Emails to confirm new admin not being sent Product Support	5	418	15 במאי,‏ 2025
Granting Admin access, emails never arrive Product Support	4	1210	26 ביוני,‏ 2018
Why some kind of emails can't be receive, some can? Product Support	5	616	14 בינואר,‏ 2021
Change admin email Product Support	9	592	20 בדצמבר,‏ 2023
Unable to Grant Admin to user Product Support	3	214	21 ביוני,‏ 2025

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