I would mind using your help. I’ve set a persona in my forum and fed him with lots of manuals and guides for customer support. It is almost working GREAT. But it is not reading the topics within the forum to use for answers as well. How can I enable that feature? Also, how do I teach him new things…

[תמונה] Angela_MRS: But it is not reading the topics within the forum to use for answers as well. How can I enable that feature? You need to add both search and read tools to your persona, and instruct your persona to do those actions in your system prompt. [תמונה] Angela_MRS: Also, how …

Thank you sooooooo much @Falco , this is so helpful. Do you think I could add an AI-teaching post on the “Staff” category, so it won’t be visible for the regular users, yet the persona can take that income and modify it’s answers??

[תמונה] Angela_MRS: Do you think I could add an AI-teaching post on the “Staff” category, so it won’t be visible for the regular users, yet the persona can take that income and modify it’s answers?? Nope. By default, a persona can only read what is publicly accessible, so that won’t work. Yo…

ohhh, that’s a shame :sob: I was trying to create a new category accesible to few members, including the persona, but not visible to “everyone”, and indeed the bot doesn’t seem to be able to read from there… I don’t want my customers to be able to see this “backstage” info, perhaps this could be a…

Mmmmm, correct, AI is way smarter than I am :rofl:

Actually it works now! After enabling the Search and Read tools, click on “Show Tool Details” in there, one can enable the Search Private and Read Private. This means, now our AI assistant can directly read the knowledge database we are preparing, without the need to continually update the docs on…

[תמונה] Angela_MRS: I don’t want my customers to be able to see this “backstage” info, You could unlist those topics

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Falco (Falco) 3 באפריל,‏ 2025,‏ 8:28pm 6

Yeah, this is tricky to get right. As if the persona can read, and users have access to the persona, it only takes time for a user to ask the persona to transcribe everything that is in those docs, making those indirectly public right ?

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