I believe that this is the functionality we used to reject a post and send a custom message. The problem is we can’t find where that rejection message is. The moderator can’t find it in their own sent messages or in the moderator inbox. Where can it be found? I have also looked in the logs as well as the sent emails with no luck. If important, it was queued for review because it was a TL0 user.

Aah, it looks like the Revise Post PM is originally in the Archive tab of the @system user inbox, and only moves to Latest and Sent when a user replies to it.

The revise post messages are actually sent by the system user so if you have a look in their inbox you should see it. :crossed_fingers: There is a feature request to include moderators in the PM too, which would be very useful if anyone replies to one: [image] Allow moderators to see replies to “revise post”s Feature Good afternoon all, I think it would be great for moderators to be able to see replies made by users to their “revise post” PMs. This could be specifically helpful to allow further insight and conversation into why exactly their post was rejected and requires revision. We may require revision for a post, but they may reply with a valid counter argument which may decide to post the reply/topic. Otherwise, we may be able to explain further why their post is not allowed and thus can help relatio… ETA: (Unless you’ve set a user as the site contact username, in which case the revise post PM would also be sent by that user instead of @system) Though just to double-check as it’s a little ambiguous - You linked to this post about the Revise Post feature, but refer to the Rejection message. Which button did they press? [The image depicts a status update notification in a digital platform, requesting manual approval for content within a certain category, offering options to approve, reject, revise, edit, or lookup the IP of the post. (Captioned by AI)]

I checked the system user mailbox and didn’t see it under latest or sent. site contact username is blank.

Hello and welcome @BethL :slight_smile: If you plucked for Reject over Revise, then I don’t believe a message is sent to the user? Do you know at what point/where you added the custom message?

Hi, after I selected Reject, a comment window popped up. In other words, when I hit Reject it didnt reject immediately but gave me an option for a comment to the user (which I was glad to see because I wanted to let them know why I rejected it). Actually I dont recall seeing a Revise option.

Ah, this sounds more like User Approval rather than post approval. Do you have must approve users on your site? Red Herring :slight_smile: Though let me have a check of a couple of things to make sure I’m not the one getting muddled. :slight_smile:

TL0 users have their posts automatically queued. This is why it was queued. Also, they replied later to the rejection notice saying there was nothing wrong with their post. So I know they got something but was it just a rejection notice or a notice with my comment to them?

I’ve tried to set up a couple of Approval flows on my test site to have a look but each time I choose Reject Post it actions it immediately and doesn’t offer me the option to add a custom message. Do you know which exact settings you have configured for this so I can give it a proper test? Also, a screenshot of the handled reviewable in the queue might be useful too. (With any sensitive info redacted)

[2025-05-23 18_25_45-screenshot_anonymized] And this is the rest of the scrolled text: [2025-05-23 18_26_11-screenshot_anonymized]

I’m not sure which settings are relevant. I searched for review and found this under “Spam”: [image] In total there were 30 settings that matched review and none of the edited settings have anything to do with the post review process. I apologize for not knowing more about this process.

Where to find the custom message sent when rejecting a post?

Product Support

BethL (Beth) May 23, 2025, 9:16pm 3

I pressed the Reject Post. (I’m the moderator.) But my custom message to the user doesn’t show up in the sent folder in my user inbox.

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Where to find the custom message sent when rejecting a post?

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