When user tried to change their email, the confirmation email leads to “Oopse! That page doesn’t exist or is private” They showed me a screenshot and I can see that they are logged in. Can anyone think of a reason that could be happening? Is that the expected response if the email has already been…

If they’ve followed the link and confirmed the email change then following the link a second time would indeed lead to an ‘oops…’ page (as the magic link has been used and expired). If their new email address has been updated in their profile, then it seems like it was successful. :tada:

Confirmation email leads to "Oopse! That page doesn't exist or is private"

Product Support

one1 June 7, 2025, 4:39pm 3

OK, thank you. That makes sense

Topic		Replies	Views
Getting error when changing e-mail address Product Support	3	412	June 28, 2021
Email address change confirmation link leads to error Product Support	8	1796	June 27, 2021
Confirmation email link (after change) is broken ("Oops!") due to bad email customization Product Support	17	1965	July 11, 2024
"Oops" error when clicking email link to authorize email address change Product Support	2	890	May 23, 2020
'Confirm new Admin Account' doesn't work Product Support	2	509	December 23, 2021

Confirmation email leads to "Oopse! That page doesn't exist or is private"

Related topics