Hello, as an administrator, I sent a personal message to 562 members, but after a few days I noticed that I only had two views of this personal message. This seems completely impossible to me, so I’m wondering what happened. Why weren’t my members notified that they had a personal message? Do you have any idea what might have happened? Thanks.

[image] patrickemin: But I’m thinking, when a user registers on my site, the default setting for receiving e-mails is “Never send me an e-mail when I receive a personal message” Is this the case? I don’t know how you configured the Default email messages level site setting. By default it’s always

Good idea, yes on their notification page the PM is there. I am thinking of a setting par user (by default) which would prevent them from being notified ?

How about the emails? Anything in your email logs to confirm a notification was sent out or skipped? Was it to 562 individuals, or a message to a group? When you spot check a few, have they definitely visited the site recently enough to have been able to see the PM?

Hi, I will check all that with my tech admin and come back here later, thanks .

But I’m thinking, when a user registers on my site, the default setting for receiving e-mails is “Never send me an e-mail when I receive a personal message” Is this the case? Because if so, that explains my problem. I sent personal messages. But no email was sent except for people who changed this default setting in their profile. Do I understand how this works?

[image] Moin: Default email messages level Ok it was on always, and I found that most of my PM went through email ok, so it’s more a question of why my members did not react to my solicitation, but that’s another matter :wink: Thanks for your help !

Sent 560 PM, none is viewed

Product Support

JammyDodger July 3, 2025, 6:51pm 2

Did something go awry and they never received it? Does the PM show up in their inbox? (And can you see the notification for it on one of the user’s notifications page?)

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Sent 560 PM, none is viewed

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