I am working with some people that are having issues receiving email notifications. Similar to what’s mentioned here: [image] Not receiving emails when mentioned or when someone replies to a topic I created Support We are having the same problem… is there a way to enable this on by default? They claim they aren’t receiving notifications for chats or for mentions in topics, etc. I’ve suggested to them them that if they keep the site open in a browser tab, they may not receive notifications because it’ll assume they’re on the site. From the above topic: [image]Not receiving emails when mentioned or when someone replies to a topic I created You can default that preference to on (email me notifications even if I have a browser open actively pinging the website) in your Admin, Site Settings if desired. Is “(email me notifications even if I have a browser open actively pinging the website)“ still a setting? I am not sure but I think it having ‘always’ selected for the current preference “Email me when I am quoted, replied to, my @username is mentioned, or when there is new activity in my watched categories, tags or topics” is its equivalent. I’d like to take advantage of this option. I can confirm they have that set to ‘always’ on the emails preference page. The chat preference page does not have that though, it only has “Only when away”. I’m thinking not receiving chat notifications might be the main issue. I’m wondering whether the online / offline toggle mentioned here affects these email notifications. If someone were to mark themselves as “offline” would that make sure they always receive those emails, even if they have a browser tab open with the site in it? If there’s anything I’m missing I’m open to other suggestions on trying to make sure they get emails as well.

[image] HockeyDevil07: I’m thinking not receiving chat notifications might be the main issue. Are you missing notifications about a public chat, a dm chat, a thread? Is it about new messages or an @mention? And in case of a thread what is the notification level of the thread? [Screenshot_20250909_085101_Firefox] How fast do you expect them to arrive? I think email notifications about chat messages are only send after more than 24 hours.

[image] Ethsim2: were the emails you were intending to have sent in the Skipped log? @Ethsim2 I do not see them in the ‘Skipped’ log, or the ‘Sent’ log. [image] Moin: Are you missing notifications about a public chat, a dm chat, a thread? Is it about new messages or an @mention? @Moin the people with the issue are claiming it’s from DM chats and threads. I wasn’t sure they actually weren’t receiving them until I just discovered the “sent” and “skipped” logs. I thought maybe it was a spam thing or something on their end, but I just sent chat messages to one of them yesterday and the last email in both of those logs is from 4 days ago. [image] Moin: And in case of a thread what is the notification level of the thread? Since this is other users I can’t be sure what their settings are on the threads. I’d have to wait to hear back. [image] Moin: How fast do you expect them to arrive? I think email notifications about chat messages are only send after more than 24 hours. 24 hours is a fine time to wait. It just looks like they aren’t sending at all looking now at the “sent” logs. I was hoping if everyone switched their “status” to offline, it’d help some of these go through. I’d like to understand more about how that works. I have to assume people leave browser tabs of the site open while they aren’t actually active, resulting in them not getting notified.

Does Online / Offline Status Affect Email Notifications?

Product Support

Ethsim2 (Ethan ) September 9, 2025, 6:04am 2

were the emails you were intending to have sent in the Skipped log?

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Does Online / Offline Status Affect Email Notifications?

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