I asked this in another thread , but it’s last post before mine was 5 years ago, so maybe it won’t get as much attention as a new topic. I have a question from a non-devleoper’s perspective. I’m using Discourse as our company’s ticket system and I have it set up successfully to create new topics fr…

Do you have an email from the customer? if so you can forward it to Discourse and it will create a staged user for them. There’s a little on this behavior here in the “forwarded emails behavior” I think you’d want to change the relevant setting to “create replies” [图片] Confi…

[图片] awesomerobot: Do you have an email from the customer? if so you can forward it to Discourse and it will create a staged user for them. Not generally a direct e-mail. Most of the time it’s my boss forwarding me an e-mail from the customer and asking me to turn it into a ticket in order to…

You can also create a staged user by simply sending them a PM, and pasting in the email address as the recipient. If they are not a member already then they will have a staged user account. If they log in later using the same email address, their account will transform magically and they will see th…

This is probably the answer I’m looking for. I’ll report back as soon as I get a chance to try it out.

Another nice trick, if you are using a group for sharing the handling of tickets with a team, is to include that group when you send the PM. That way it will be sent from the group and any replies will also come back to the group.

Good to know, but I’ve set up the ticket system to contain everything within Discourse. It’s been working very well so far except for one client that uses their own ticket system to send support requests to us, once I have more clarity on the issue I may start another topic to try and get them sort…

Oh wait, not sure why I wrote “google group” - I corrected my post. :facepalm: I meant a Discourse group of course.

Well that makes more sense, but we actually don’t use groups. We use accounts only, and topics to track tickets.

[图片] tobiaseigen: You can also create a staged user by simply sending them a PM, and pasting in the email address as the recipient. If they are not a member already then they will have a staged user account. If they log in later using the same email address, their account will transform magicall…

Are you an admin or moderator, or in a group that is specified in the Send email messages allowed groups site setting? If not, then that error makes sense. [Screenshot 2026-01-27 at 4.50.17 PM]

管理员可以创建暂存用户吗？

支持

awesomerobot (Kris) 2025 年9 月 16 日 16:30 2

您有来自客户的电子邮件吗？如果有，您可以将其转发到 Discourse，它将为他们创建一个暂存用户。

关于此行为，这里有一些关于“转发电子邮件行为”的信息，我认为您需要将相关设置更改为“创建回复”

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管理员可以创建暂存用户吗？

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