If you check user IPs they are all from that address, right?
You’re using a reverse proxy (something like nginx-proxy, perhaps), right?
You need to add something like this to your app.yml
after_bundle_exec:
- replace:
filename: /etc/nginx/conf.d/discourse.conf
from: "types {"
to: |
set_real_ip_from 172.16.0.0/12;
set_real_ip_from 10.0.0.0/8;
real_ip_recursive on;
real_ip_header X-Forwarded-For;
types {