Why users sign up to receive e-mail especially slow？Generally 10 minutes，But the test email is received in seconds ,Are Where incorrectly set?Thank you

I’ll have a look. By default we wait 10 minutes before sending an email notification (allowing users to edit their post and allowing us to roll-up notifications) but this should not be applied to sign-up emails.

Yes, I do not know where the problem lies

I am using a corporate type mailbox，in China ,E-mail settings are as follows DISCOURSE_DEVELOPER_EMAILS: 'business@abc.com' ## TODO: The domain name this Discourse instance will respond to DISCOURSE_HOSTNAME: 'www.abc.com' ## TODO: The mailserver this Discourse instance will use DISCOURSE_SMTP_ADDRESS: smtp.abc.com # (mandatory) DISCOURSE_SMTP_PORT: 25 # (optional) DISCOURSE_SMTP_USER_NAME: business@abc.com # (optional) DISCOURSE_SMTP_PASSWORD: xxxx # (optional, WARNING the char '#' in pw can cause problems!) DISCOURSE_SMTP_AUTHENTICATION: login DISCOURSE_SMTP_OPENSSL_VERIFY_MODE: none DISCOURSE_SMTP_ENABLE_START_TLS: true # (optional, default true)

This is not correct, is it? We wait 5 minutes for the edit grace period but after that, the email polling interval can be anywhere from immediately after the grace period ends to 5 minutes later itself.

Nope, the edit grace period is never used for email notifications. Whenever you get a notification (due to a group mention, a user mention, a post in a watched topic, a quote or a direct reply), we enqueue an email to be sent in “SiteSetting.email_time_window_mins” which defaults to 10 minutes. @saluzi I just checked and signup emails are not delayed. Can you check in the skipped emails log (/admin/email/skipped) if they were skipped?

Thank you, Log everything is normal, Not being given, The current registered e-mail to be delayed 3 - 5 minutes, I do not know whether the problem of e-mail service provider （Service Links：http://www.xinnet.com/mail/mail.html ） However, send a test message very quickly ，In phpbb mail is also very fast

Is (by any chance) your sidekiq overloaded? You can check at “/sidekiq” and look for the number of jobs enqueued.

sidekiq work more slowly， How to improve the speed of it ？Thank you

Sidekiq looks fine, so the issue is somewhere else :neutral_face: Is your instance public? I think it’d be easier if I have a look :wink:

Why users sign up to receive e-mail especially slow？

Product Support

saluzi January 26, 2016, 11:45am 11

I do not understand, you help me look at it ，Thank you[quote=“zogstrip, post:10, topic:38396, full:true”]
What do you mean “it works more slowly”? How many jobs are enqueued?
[/quote]

Topic		Replies	Views
Lag of 10+ minutes between posting and getting email notifications Product Support	12	2655	October 14, 2015
Is there a way I can send email notifications faster? Self-hosting notifications , email , hosting	20	898	October 28, 2025
Send Emails immediately for new Post Product Support	3	828	January 23, 2022
I'm not receiving any notification emails Product Support	3	174	March 18, 2025
No notification for fast replies? Product Support notifications , email	2	713	July 27, 2022

Why users sign up to receive e-mail especially slow？

Related topics