Hi. Since two or three weeks our instance of discourse does not update any notifications as read (new topic/message/chat). And I guess, no logged-in user gets notifications of new messages/topic/chat while logged in. The installed version is: 3.6.0.beta2-latest (1354173224) on ubuntu server 22.04.5. It seems not to be a browser problem. The problem occurs on firefox and chrome. Any hot tip or hint? Thank you for your help.

Security - Protocols and Screenings - Error-Logs is no error. In safe mode I get a new message only if I reload the page.

… and if I read the new message the notification icon for unread messages does not disapear.

Ok. There is a warning with the date of the last update (October 18th): Message Sidekiq heartbeat test failed for 7409, restarting Backtrace /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/activesupport-8.0.3/lib/active_support/broadcast_logger.rb:218:in block in dispatch' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/activesupport-8.0.3/lib/active_support/broadcast_logger.rb:217:in map’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/activesupport-8.0.3/lib/active_support/broadcast_logger.rb:217:in dispatch' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/activesupport-8.0.3/lib/active_support/broadcast_logger.rb:129:in warn’ /var/www/discourse/lib/demon/sidekiq.rb:39:in block in heartbeat_check' /var/www/discourse/lib/demon/sidekiq.rb:31:in each’ /var/www/discourse/lib/demon/sidekiq.rb:31:in heartbeat_check' config/unicorn.conf.rb:131:in block (2 levels) in reload’ One error October 3rd: Message (4 copies reported) Job exception: Unsupported command argument type: TrueClass Backtrace /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-client-0.25.3/lib/redis_client/command_builder.rb:37:in block in generate' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-client-0.25.3/lib/redis_client/command_builder.rb:28:in map!’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-client-0.25.3/lib/redis_client/command_builder.rb:28:in generate' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-client-0.25.3/lib/redis_client.rb:313:in call_v’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-5.4.0/lib/redis/client.rb:90:in call_v' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/rack-mini-profiler-4.0.1/lib/mini_profiler/profiling_methods.rb:90:in block in profile_method’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-5.4.0/lib/redis.rb:152:in block in send_command' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-5.4.0/lib/redis.rb:151:in synchronize’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-5.4.0/lib/redis.rb:151:in send_command' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-5.4.0/lib/redis/commands/hashes.rb:51:in hmset’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/redis-5.4.0/lib/redis/commands/hashes.rb:66:in mapped_hmset' /var/www/discourse/lib/discourse_redis.rb:144:in public_send’ /var/www/discourse/lib/discourse_redis.rb:144:in block (3 levels) in ' /var/www/discourse/lib/discourse_redis.rb:29:in ignore_readonly’ /var/www/discourse/lib/discourse_redis.rb:144:in block (2 levels) in ' /var/www/discourse/lib/discourse_updates.rb:116:in block in missing_versions=’ /var/www/discourse/lib/discourse_updates.rb:114:in each' /var/www/discourse/lib/discourse_updates.rb:114:in missing_versions=’ /var/www/discourse/app/jobs/scheduled/call_discourse_hub.rb:19:in execute' /var/www/discourse/app/jobs/base.rb:318:in block (2 levels) in perform’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/rails_multisite-7.0.0/lib/rails_multisite/connection_management/null_instance.rb:49:in with_connection' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/rails_multisite-7.0.0/lib/rails_multisite/connection_management.rb:17:in with_connection’ /var/www/discourse/app/jobs/base.rb:305:in block in perform' /var/www/discourse/app/jobs/base.rb:301:in each’ /var/www/discourse/app/jobs/base.rb:301:in perform' /var/www/discourse/app/jobs/base.rb:381:in perform’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mini_scheduler-0.18.0/lib/mini_scheduler/manager.rb:137:in process_queue' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mini_scheduler-0.18.0/lib/mini_scheduler/manager.rb:77:in worker_loop’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mini_scheduler-0.18.0/lib/mini_scheduler/manager.rb:63:in `block (2 levels) in ensure_worker_threads’ And one error in September 16th: Message (5 copies reported) Job exception: execution expired Backtrace /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.1/lib/net/smtp.rb:663:in initialize' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.1/lib/net/smtp.rb:663:in open’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.1/lib/net/smtp.rb:663:in tcp_socket' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.1/lib/net/smtp.rb:672:in block in do_start’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/timeout-0.4.3/lib/timeout.rb:185:in block in timeout' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/timeout-0.4.3/lib/timeout.rb:192:in timeout’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.1/lib/net/smtp.rb:671:in do_start' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.1/lib/net/smtp.rb:642:in start’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mail-2.8.1/lib/mail/network/delivery_methods/smtp.rb:109:in start_smtp_session' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mail-2.8.1/lib/mail/network/delivery_methods/smtp.rb:100:in deliver!’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mail-2.8.1/lib/mail/message.rb:269:in deliver!' /usr/local/lib/ruby/3.3.0/delegate.rb:87:in method_missing’ /var/www/discourse/lib/email/sender.rb:296:in send' /var/www/discourse/app/jobs/regular/user_email.rb:79:in send_user_email’ /var/www/discourse/app/jobs/regular/user_email.rb:39:in execute' /var/www/discourse/app/jobs/base.rb:318:in block (2 levels) in perform’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/rails_multisite-7.0.0/lib/rails_multisite/connection_management/null_instance.rb:49:in with_connection' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/rails_multisite-7.0.0/lib/rails_multisite/connection_management.rb:17:in with_connection’ /var/www/discourse/app/jobs/base.rb:305:in block in perform' /var/www/discourse/app/jobs/base.rb:301:in each’ /var/www/discourse/app/jobs/base.rb:301:in perform' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:220:in execute_job’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:185:in block (4 levels) in process' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:180:in traverse’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:183:in block in traverse' /var/www/discourse/lib/sidekiq/discourse_event.rb:6:in call’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:182:in traverse' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:183:in block in traverse’ /var/www/discourse/lib/sidekiq/pausable.rb:131:in call' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:182:in traverse’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:183:in block in traverse' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/job/interrupt_handler.rb:9:in call’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:182:in traverse' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:183:in block in traverse’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/metrics/tracking.rb:26:in track' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/metrics/tracking.rb:134:in call’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:182:in traverse' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/middleware/chain.rb:173:in invoke’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:184:in block (3 levels) in process' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:145:in block (6 levels) in dispatch’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/job_retry.rb:118:in local' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:144:in block (5 levels) in dispatch’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/config.rb:39:in block in ' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:139:in block (4 levels) in dispatch’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:281:in stats' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:134:in block (3 levels) in dispatch’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/job_logger.rb:15:in call' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:133:in block (2 levels) in dispatch’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/job_retry.rb:85:in global' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:132:in block in dispatch’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/job_logger.rb:40:in prepare' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:131:in dispatch’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:183:in block (2 levels) in process' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:182:in handle_interrupt’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:182:in block in process' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:181:in handle_interrupt’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:181:in process' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:86:in process_one’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/processor.rb:76:in run' /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/component.rb:10:in watchdog’ /var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-7.3.9/lib/sidekiq/component.rb:19:in `block in safe_thread’

Whatever is happening here is unlikely to be those issues. Do you have any custom plugins installed? Can you try safe mode?

@sam They tried safe mode, but it doesn’t to be working well. [image] patronit: In safe mode I get a new message only if I reload the page.

@patronit were you able to figure this out?

We did not activate custom plugins, even not the ones, which are now bundled. As theme is Minima selectable.

Today October 31st we use 3.6.0.beta2-latest (47559c86f5) in safe-mode: When I write a message (Nachricht) the new message is shown in the menue “Benachrichtigungen und Konto” but without a “new” flag und number. In normal mode: Only F5 helps. Tomorrow ist update-day…

Has this problem gone away now with the latest update? It does seem serious and is not something I have heard of before. Are you sure you haven’t done any customizing? Maybe try using foundation or horizon theme but not sure how that could cause the problem. Or perhaps try a different web browser or device? Do all users on your site report the same problem? Maybe you have a browser extension that is interfering with Discourse.

No Update of notifications while logged-in

Product Support

NateDhaliwal (Nate Dhaliwal) October 20, 2025, 9:20am 2

Any errors in /logs? Does this also happen in safe mode? Thanks.

Topic		Replies	Views
Notifications are coming again even after reading them [Private Topics plugin] Product Support notifications	19	1807	December 1, 2023
Bug with chat notifications not showing up Bug notifications , chat	26	1277	November 25, 2025
Notification counts are inconsistent and wrong Bug	20	1783	August 21, 2022
User notifications "all" is empty, but responses, likes, etc have items Product Support	6	980	May 10, 2020
Logins redirects to missing notifications page Product Support	14	1349	April 29, 2020

No Update of notifications while logged-in

Related topics