I had such a great time speaking at Toronto Community Week alongside @ruben and working the booth with @Saif!
We all joined Discourse around relatively the same time so it was really fun to do Toronto Community Week together. As a migrations engineer, Ruben, covered the technical side of the migration process and I shared insights from a Customer Success perspective, with a focus on community management. Here are a few things I highlighted:
- The importance of having a project manager (on both the customer side and on the platform’s side) to coordinate all the moving parts like budget, timeline, subscription termination, QA reviewal, etc.
- Rethinking the current community
- How to make the most of this chance to realign your goals
- Culture preservation vs. community evolution
- Our tried and true post-migration success strategy
- Onboarding frameworks for the first 30, 60 and 90 days
- How to develop sustainable support systems
- Platform walkthrough and enablement
- Long-term community transformation and evolution
- Success metrics
- How to identify growth opportunities
- The importance of proper documentation
If there’s anything on this list you’d like to learn more about let me know! I’d love to share more and also hear your tips 
Next year this Led By Community event is set to take place in New York, so hopefully we’ll be able to connect IRL with those of you in the US!