Thank you @blake for this very welcome update on Discourse’s internal use!
Like for @HAWK’s post seven years ago, I translated it so French readers can also learn from your experience:
There are some similarities with how we use Discourse at petites singularités but you seem to use @staff a lot more. In our case, we have few people with access to #staff but more categories with group moderation.
I was surprised to read about the incident response: does that mean you actually open at least three topics for the same incident? It seems to follow the Product/Todo split though.
A follow-up question maybe. Since you’re hosting quite a lot of free software project forums, do you ever share runbooks with them, or get inspired by some of them?