Hi, I have configured the “Triage posts using AI” automation for content moderation on my platform (madeira.community — a multilingual business directory for Madeira island). The automation works perfectly for public posts. However, I enabled “Include personal messages” option and found that DMs b…

I can confirm that they were not processed, the topic ID’s of those PM’s (210, 211, 212 and 214) and post id’s are not in the ai_api_audit_logs table. I think “Topic Type” “All topics” means all topics that are not private messages. Could you try to leave that one empty?

[afbeelding] Denis_Kovalenko: Does “Include personal messages” actually support scanning DMs between two regular users (non-staff)? Yes it does, if you enable that option it should be scanning PM’s. [afbeelding] Denis_Kovalenko: and found that DMs between regular users are not being scan…

“I tested it by sending a private message between two regular users (testUser to darinauser, both non-staff) with clearly illegal content: ‘кокаин. оружие. гранаты’ and ‘порно. грязь. разврат. насилие’. The messages were delivered and not flagged. The Review Queue remained empty. The same content in…

"That worked! Thank you Richard. Leaving the Topic Type empty fixed it — DMs between regular users are now being scanned. I’m now planning to set up two separate automations: One for public posts with a strict moderation prompt One for private messages with a lighter prompt — flagging only the mo…

Hmm “all topics” does seem a little unclear in this context… maybe we should update to clarify all topics topics (all categories) Public Topics (exclude all secure categories) topics (public categories only) personal messages only

The “All Topics” part made me think all content would be reviewed. I didn’t even consider that leaving the field blank would result in all content being reviewed.

I think having a single dropdown is pretty limited and three separate options would be better and definitely more clear to a user. public topics yes/no non-public topics yes/no private messages yes/no There are 8 possible situations and the drop down only covers four of them.

maybe so ? All ( topics + pm ) public topics only non-public topics only non-public + pm private messages only

That does not cover “regular topics ( both public and non-public), but no PM’s” which would be a pretty logical choice. And, albeit a less likely choice, “public topics, and PM’s”

Does AI triage automation scan DMs between regular users?

Ondersteuning

RGJ (Richard - Communiteq) 5 april 2026 om 16:14 2

Yes it does, if you enable that option it should be scanning PM’s.

How did you determine this?

Topic		Antwoorden	Weergaven
Discourse AI - Spam detection Site Management moderation , spam , how-to , ai	32	3800	10 maart 2026
Experiments with AI based moderation on Discourse Meta Community Building moderation , ai	11	1010	26 mei 2025
Listing conversations with artificial intelligence on a separate page or filtering them on the messages page Feature ai	9	199	10 januari 2026
Allow users publish AI Bot PM as new topic Feature ai , ai-bot , completed	19	1114	30 december 2023
Thoughts on Turning Off Personal Messaging and Chats Community Building chat , personal-messages	35	864	3 januari 2026

Does AI triage automation scan DMs between regular users?

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