Hi Meta Team, We are facing an issue with user approvals in our Discourse instance. When a new user logs in, they correctly receive the message: “Your account has not been approved by a staff member yet.” However, when a staff member/admin tries to approve the pending user, Discourse shows an “…

Are there any errors in /logs or in the browser console? Thanks.

Internal Server Error While Approving New Users

RGJ (Richard - Communiteq) 20 mei 2026 om 10:04 4

Is this a standard install?
Are you using an external database like AWS RDS ?

Topic		Antwoorden	Weergaven
New user approval broken in 2.3 beta 7? Bug	3	732	9 april 2019
Can't seem to approve users? Support	5	1319	2 december 2020
Approved status missing on a new user Bug	7	2777	16 augustus 2015
Discourse Connect receive Discourse Approval state SSO approval , discourseconnect	3	1080	13 december 2022
404 in admin when enabling must_approve_users Support	1	652	9 september 2016