I have been running my site for over a year now and this just started happening lately. We have many staged users as the site mostly functions as a help desk / ticket hub. Within the last week or so tickets with embedded media (screenshots) have been stuck in the approval queue. When I checked th…

I tested this on a current self-hosted instance. Staged users are not members of trust_level_0, so having trust_level_0 in skip review media groups does not exempt them. However, adding logged_in_users to skip review media groups does. [image] I tested this both directly against NewPostManager …

I feel like this might be a report about the same problem [image] A new review queue layout with all new features megaphoneAnnouncements Recently the review queue starting popping up notifications about incoming email from newsletters. I now need to validate ea…

I don’t have one in review right now, but it was referring to the fact that there were embedded media in the posts each time. I checked that setting for Approve unless staged, and it’s not checked.

[image] tknospdr: I don’t have one in review right now You should be able to see prior ones by changing the status filter at the top. I will try to take a look. But I can’t say when I’ll get around to it. I hope someone else will step up.

Oh, I see. This post includes embedded media. See skip review media groups. And that setting includes admins, moderators, trust_level_0

I"m still getting these. Is there anything I can do to fix it? It’s really impacting our workflow. [Screenshot 2026-09-11 at 10.55.19 AM]

Sorry I haven’t had time to take a look yet. If it’s that important to you, you should consider asking for help on Marketplace . I think it’s related to the changes in Incoming emails with signatures/tables/inline images rejected with “Access Denied” - #2 by Ethsim2 . So maybe @Ethsim2 has an idea

No apology necessary. Free help is free help. I was just reaching out to give you a full screenshot. You should have just as easily said, “Hold your horses, fix incoming when I get to it!” :slight_smile:

I’ve also opened a PR to add regression coverage for this behavior: DEV: Cover staged email media exemption for logged-in users (#43591) main ← Ethsim12:dev-staged-email-media-exemption opened 04:5…

@tknospdr has adding logged_in_users to the site setting solved your problem? [image] A new review queue layout with all new features megaphoneAnnouncements I found that adding logged_in_users to the site setting: skip review media groups ensures newly-created…

Staged users' posts stuck in queue

Product Support Self-hosting

tknospdr (David Muszynski) October 5, 2026, 1:30am 12

It seems to have fixed my issue. I’ve not gotten any notifications since I added that group.
Thanks!

Topic		Replies	Views
When site require approvals for users, email replies do not get sent to staged users Bug	5	1768	August 28, 2017
Staged users not receiving user_replied email notifications Product Support	2	331	October 25, 2023
Email staged users not held for moderation Feature	10	931	March 29, 2018
Staged users unable to join the forum via invite, sign-up, or login Product Support invites , staged-users	5	964	August 16, 2022
Blocked staged user can still "post" Bug	2	873	February 11, 2016

Staged users' posts stuck in queue

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