I have been running my site for over a year now and this just started happening lately. We have many staged users as the site mostly functions as a help desk / ticket hub. Within the last week or so tickets with embedded media (screenshots) have been stuck in the approval queue. When I checked the “skip review media groups” TL0 is there, but I’m guessing staged users might have a slightly different flag. This needs to be fixed as folks are missing tickets. Why did this just now start? Thanks! David

I tested this on a current self-hosted instance. Staged users are not members of trust_level_0, so having trust_level_0 in skip review media groups does not exempt them. However, adding logged_in_users to skip review media groups does. [image] I tested this both directly against NewPostManager and through the real email-in path. An email from a newly-created staged user containing embedded media was posted immediately instead of going to the review queue. So for a helpdesk-style setup where arbitrary new senders are created as staged users, adding logged_in_users appears to provide the intended behaviour without needing to activate the users or maintain a separate group. One slightly surprising detail is that staged users match the logged_in_users pseudo-group for this check even though they are not activated/logged-in accounts in the usual sense.

I feel like this might be a report about the same problem [صورة] A new review queue layout with all new features megaphoneAnnouncements Recently the review queue starting popping up notifications about incoming email from newsletters. I now need to validate each known staged user posting in dedicated categories set up for receiving email. Before these were automatically creating topics, but now they’re filtered. Yet, I didn’t see any way to put those users on an allow list. Is there any option to do so? I think staged users were immune to most limits. That’s why they had the separate Approve unless staged site setting. But I haven’t used that feature so I am not sure. Which reason is shown in the review queue?

I don’t have one in review right now, but it was referring to the fact that there were embedded media in the posts each time. I checked that setting for Approve unless staged, and it’s not checked.

[صورة] tknospdr: I don’t have one in review right now You should be able to see prior ones by changing the status filter at the top. I will try to take a look. But I can’t say when I’ll get around to it. I hope someone else will step up.

Oh, I see. This post includes embedded media. See skip review media groups. And that setting includes admins, moderators, trust_level_0

I"m still getting these. Is there anything I can do to fix it? It’s really impacting our workflow. [Screenshot 2026-09-11 at 10.55.19 AM]

Sorry I haven’t had time to take a look yet. If it’s that important to you, you should consider asking for help on #marketplace. I think it’s related to the changes in Incoming emails with signatures/tables/inline images rejected with “Access Denied” - #2 by Ethsim2. So maybe @Ethsim2 has an idea

No apology necessary. Free help is free help. I was just reaching out to give you a full screenshot. You should have just as easily said, “Hold your horses, fix incoming when I get to it!” :slight_smile:

I’ve also opened a PR to add regression coverage for this behavior: DEV: Cover staged email media exemption for logged-in users (#43591) main ← Ethsim12:dev-staged-email-media-exemption opened 04:56PM - 11 Sep 26 UTC (UTC) [صورة] Ethsim12 +12 -0 This adds regression coverage for media-containing incoming email from a newly-c…reated staged user when `logged_in_users` is included in `skip_review_media_groups`. This came up in Meta topic 412025 following the staged-email media handling covered by #42515. The new spec verifies that: - a previously unknown sender is created as a staged user; - their media-containing email creates a topic directly when `logged_in_users` is configured to skip media review; and - no `ReviewableQueuedPost` is created. This complements the existing test which verifies that the same kind of staged email is queued with `contains_media` when the sender is not in an exempt group. No production code is changed. One slightly surprising aspect of the current behavior is that staged users match the `logged_in_users` pseudo-group for this check. This PR makes that dependency explicit for review and regression coverage. Tests: - `bin/rspec spec/lib/email/receiver_spec.rb` — 213 examples, 0 failures - `bin/rubocop spec/lib/email/receiver_spec.rb` — no offenses - `git diff --check` It verifies that a newly-created staged user with embedded media is not queued when logged_in_users is included in skip_review_media_groups. This should also clarify whether maintainers consider staged users matching logged_in_users here to be intended behavior that we can rely on going forward.

@tknospdr has adding logged_in_users to the site setting solved your problem? [صورة] A new review queue layout with all new features megaphoneAnnouncements I found that adding logged_in_users to the site setting: skip review media groups ensures newly-created staged users post automatically to a topic rather than to the review queue. I’ve also opened a test-only PR to confirm that the current behaviour where staged users match logged_in_users for this check is intentional, and therefore something that can be relied on without regressing in future:

It seems to have fixed my issue. I’ve not gotten any notifications since I added that group. Thanks!

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tknospdr (David Muszynski) 11 سبتمبر 2026، 2:56م 6

لا أزال أتلقى هذه الأخطاء. هل هناك أي شيء يمكنني فعله لإصلاحها؟
هذا يؤثر بشكل كبير على سير عملنا.

الموضوع		الردود	مرات العرض
When site require approvals for users, email replies do not get sent to staged users Bug	5	1777	28 أغسطس 2017
Staged users not receiving user_replied email notifications Product Support	2	342	25 أكتوبر 2023
Email staged users not held for moderation Feature	10	954	29 مارس 2018
Incoming emails with signatures/tables/inline images rejected with “Access Denied” Bug mail-receiver , email-in , fixed	1	152	11 أغسطس 2026
Staged users unable to join the forum via invite, sign-up, or login Product Support invites , staged-users	5	974	16 أغسطس 2022

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