I have been running my site for over a year now and this just started happening lately. We have many staged users as the site mostly functions as a help desk / ticket hub. Within the last week or so tickets with embedded media (screenshots) have been stuck in the approval queue. When I checked the “skip review media groups” TL0 is there, but I’m guessing staged users might have a slightly different flag. This needs to be fixed as folks are missing tickets. Why did this just now start? Thanks! David

I tested this on a current self-hosted instance. Staged users are not members of trust_level_0, so having trust_level_0 in skip review media groups does not exempt them. However, adding logged_in_users to skip review media groups does. [image] I tested this both directly against NewPostManager and through the real email-in path. An email from a newly-created staged user containing embedded media was posted immediately instead of going to the review queue. So for a helpdesk-style setup where arbitrary new senders are created as staged users, adding logged_in_users appears to provide the intended behaviour without needing to activate the users or maintain a separate group. One slightly surprising detail is that staged users match the logged_in_users pseudo-group for this check even though they are not activated/logged-in accounts in the usual sense.

I feel like this might be a report about the same problem [image] A new review queue layout with all new features megaphoneAnnouncements Recently the review queue starting popping up notifications about incoming email from newsletters. I now need to validate each known staged user posting in dedicated categories set up for receiving email. Before these were automatically creating topics, but now they’re filtered. Yet, I didn’t see any way to put those users on an allow list. Is there any option to do so? I think staged users were immune to most limits. That’s why they had the separate Approve unless staged site setting. But I haven’t used that feature so I am not sure. Which reason is shown in the review queue?

I don’t have one in review right now, but it was referring to the fact that there were embedded media in the posts each time. I checked that setting for Approve unless staged, and it’s not checked.

[image] tknospdr: I don’t have one in review right now You should be able to see prior ones by changing the status filter at the top. I will try to take a look. But I can’t say when I’ll get around to it. I hope someone else will step up.

Oh, I see. This post includes embedded media. See skip review media groups. And that setting includes admins, moderators, trust_level_0

Sorry I haven’t had time to take a look yet. If it’s that important to you, you should consider asking for help on #marketplace. I think it’s related to the changes in Incoming emails with signatures/tables/inline images rejected with “Access Denied” - #2 by Ethsim2. So maybe @Ethsim2 has an idea

No apology necessary. Free help is free help. I was just reaching out to give you a full screenshot. You should have just as easily said, “Hold your horses, fix incoming when I get to it!” :slight_smile:

I’ve also opened a PR to add regression coverage for this behavior: DEV: Cover staged email media exemption for logged-in users (#43591) main ← Ethsim12:dev-staged-email-media-exemption opened 04:56PM - 11 Sep 26 UTC (UTC) [image] Ethsim12 +12 -0 This adds regression coverage for media-containing incoming email from a newly-c…reated staged user when `logged_in_users` is included in `skip_review_media_groups`. This came up in Meta topic 412025 following the staged-email media handling covered by #42515. The new spec verifies that: - a previously unknown sender is created as a staged user; - their media-containing email creates a topic directly when `logged_in_users` is configured to skip media review; and - no `ReviewableQueuedPost` is created. This complements the existing test which verifies that the same kind of staged email is queued with `contains_media` when the sender is not in an exempt group. No production code is changed. One slightly surprising aspect of the current behavior is that staged users match the `logged_in_users` pseudo-group for this check. This PR makes that dependency explicit for review and regression coverage. Tests: - `bin/rspec spec/lib/email/receiver_spec.rb` — 213 examples, 0 failures - `bin/rubocop spec/lib/email/receiver_spec.rb` — no offenses - `git diff --check` It verifies that a newly-created staged user with embedded media is not queued when logged_in_users is included in skip_review_media_groups. This should also clarify whether maintainers consider staged users matching logged_in_users here to be intended behavior that we can rely on going forward.

@tknospdr has adding logged_in_users to the site setting solved your problem? [image] A new review queue layout with all new features megaphoneAnnouncements I found that adding logged_in_users to the site setting: skip review media groups ensures newly-created staged users post automatically to a topic rather than to the review queue. I’ve also opened a test-only PR to confirm that the current behaviour where staged users match logged_in_users for this check is intentional, and therefore something that can be relied on without regressing in future:

It seems to have fixed my issue. I’ve not gotten any notifications since I added that group. Thanks!

Staged users' posts stuck in queue

Product Support Self-hosting

tknospdr (David Muszynski) September 11, 2026, 2:56pm 6

I"m still getting these. Is there anything I can do to fix it?
It’s really impacting our workflow.

Topic		Replies	Views
When site require approvals for users, email replies do not get sent to staged users Bug	5	1777	August 28, 2017
Staged users not receiving user_replied email notifications Product Support	2	342	October 25, 2023
Email staged users not held for moderation Feature	10	954	March 29, 2018
Incoming emails with signatures/tables/inline images rejected with “Access Denied” Bug mail-receiver , email-in , fixed	1	152	August 11, 2026
Staged users unable to join the forum via invite, sign-up, or login Product Support invites , staged-users	5	974	August 16, 2022

Staged users' posts stuck in queue

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