I’ve disabled reply by email all year, and I’m not sure about enabling it. As a feature it certainly attracted me to the platform, and I expect it would increase engagement. However, because we use outlook, and the formatting of outlook is terrible at best, I’m thinking about keeping it disabled – as badly formatted topics can put people off, not just from reading, but even from writinng.
Secondly, I find it better that users come into Discourse, and actually spend their time here. Another part of this is that the culture and mentality of what people will contribute is different in Discourse compared to email – email can be anything to anyone, Discourse is our communal platform specifically for Problem Focussed Discussion.
I’m curious if anyone has any new thoughts on this?