Sorry, but on rare occasions no one can think of anything helpful to say, and a post gets forgotten. If at first you don’t get a response, the best thing to do will usually be to update your topic with any new information you’ve been able to gather as you’ve continued your troubleshooting on your own.
If you look around you’ll see that the Meta community is generally very helpful and responsive. I hope your next interaction with us will be a more pleasant one 