I’m trying to figure out how to add new users to the forum, and other posts show how to do it from the command line (not an option for this install) or they say to invite them from a post. However, when I invite from a post, and enter the email address of the user I want to invite, it just says it “can’t find that username.” So I’m completely stuck.

I just tried and invite works fine when entering an unknown email address. Are you sure you entered a valid email address? Did the invite dialog change when you entered the email address?

Thanks Regis. This is what I get: [image] And this person for sure hasn’t been added.

Are you an admin or end user? Did you exceed the rate limit?

I’ve seen that when a user has registered for access, but was not yet approved. (I was inviting them without knowing they’d already applied) of course, that’s a one-off and probably not a reason for you to get errors with many addresses.

I’m the admin, and have only tried it on three different email addresses. They all do the same thing. This forum is brand new - Jeff just set it up for me.

Thanks for checking in. Someone from there is wiping and reloading on Monday.

I just tested the use case of… saving and sending an invite to an email address accepting the invite using that email address not approving the new user yet and repeating (1) get the following cryptic error: An error occurred: There was a problem with your request. I’m not sure what the history is here and why we don’t tell the person doing this that the user has been invited already. But at least it is not possible for the same email address to be invited multiple times once an approval process is underway.

Can't invite users - ‘Sorry, we couldn’t invite that person’

Product Support

sam (Sam Saffron) February 10, 2019, 11:27pm 8

Hmmm just wondering if you ever sorted this out, is your forum still running?

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Can't invite users - ‘Sorry, we couldn’t invite that person’

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