Do you know what the email issues are? Is he not receiving the emails? are they going to spam? can he not click on the password reset link in his email?
The “best” way to reset the password is for him to use the forget password and receive an email.
Do you know what the email issues are? Is he not receiving the emails? are they going to spam? can he not click on the password reset link in his email?
The “best” way to reset the password is for him to use the forget password and receive an email.