Dealing with highly contentious discussions

The experiment described in that medium post is quite interesting and well worth the try. I’m very curious how it works out.

I’d say the moderation advice provided is a good starter but managing the actual situation in situ is another thing. Even professional facilitators can reach their limits as this little documentary illustrates:

I’d say among those five base rules, the most important one is this one:

In other words: make empathy the goal. And I’d say that the face-to-face situation tends to support that goal in a natural way because of the of the multimodality (richness) of the communication and the availability of multiple synchronous feedback channels. So my question would be: how do you do that online?

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