So many times, the person who opens a topic in a category like Support doesn’t know to click the ellipsis and mark a post as the “solution”. It would be nice if anyone could use the “solved” checkbox as a way to easily let the OP know they should consider marking a post as the solution.

[image] watchmanmonitor: doesn’t know to click the ellipsis and mark a post as the “solution”. Keep in mind the person who opened a topic does not need to click the ellipsis - the solved icon appears right next to the like button.

I updated my post :wink: It also occurs to me that if they participate mostly via email, the note/reminder would be there waiting next time they log in. To take it a step further.. perhaps in a category with the Solved plugin enabled, discourse would ask the OP if their issue is solved X days afte…

I’m getting flashbacks to Stack ExchangOverflow, and various attempts to encourage people to accept answers on their questions… from memory, every attempt in that direction fell foul of the simple problem that nobody likes to be told what to do, and hit-and-run posters aren’t going to come back to s…

[image] mpalmer: There are settings to allow admins, mods, and various other high-value personages to tick “solved” on a post, and I think that’s about the best you’re going to be able to get. We do this quite a lot on one of my sites. I’d say 80% of the content is “questions” or “issues”, a…

I think sending a “Did you find a solution to your problem?”-reminder would go a long way towards solving this issue.

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Support

watchmanmonitor (Allen Hancock) June 12, 2017, 7:02pm 7

I was thinking as much about here on meta as much as on my site. The consensus seems to be “it’s good enough as is/nothing is likely to work better”. which is fine by me.

Topic		Replies	Views
Automate reminders to mark solutions Feature solved	10	1755	November 19, 2023
Notify a question's author with request to choose and mark a solution Feature solved	9	4498	May 7, 2020
Improving the experience in our support categories Site feedback	25	921	April 21, 2026
Can't find "Allow topic owner and staff to mark a reply as the solution" Setting Support	1	2136	April 12, 2017
Can we make it more obvious that a topic is solved? Feature planned , solved	11	3789	April 16, 2018

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