We have SSO enabled for our Discourse instance. When logged in to our product, but we keep getting reports from customers and staff like this one: https://discuss.newrelic.com/t/discuss-registration-form-popup-closes-immediately/51712 Any other SSO users out there see anything like this? Thanks!

Hey there @hross, I’ll be looking into this tomorrow. Can you PM me some credentials so I can test login? Edit: Scratch that, just saw that accounts are free…

Yes I can repro this. Steps taken: Registered for a New Relic account. Navigated to https://discuss.newrelic.com Clicked Sign In Clicked Sign In (in modal that appeared) Redirected to https://login.newrelic.com/login?... in same window. Entered New Relic credentials and clicked Sign In Redirected back to https://discuss.newrelic.com Saw Register User modal appear for <1 sec. Forums appeared to refresh, still not logged in. Note, I tested this in Google Chrome (60) and Internet Explorer (11) on Windows.

Were you actually logged in if you refreshed the browser, though?

No. Refreshing the page manually did not cause me to be logged in.

OK - so we’re not crazy. The problem exists! What can we do to help solve the problem?

Hey folks - maybe some more clues. We have customers who have multiple accounts on our product, with different login credentials. But they often have just one community account. I just ran into this issue myself after being logged into our NR product with an alternate set of credentials. When I came back to discuss, got that weird loopy thing after clicking the login button. I think discuss did not know which set of credentials to use? As soon as I cleared my cache and cookies from the last hour, I was able to use the login button normally. @mmayo ^ I know you are looking at this from our side as well.

Hey @jomaxro and @codinghorror - what else can we be doing to help diagnose this?

Apologies, looks like we lost track of this one. Most of the team is currently on a week long company retreat to India – the only time we see each other in person all year, as we are a fully remote company – so resolving this could take a bit longer than normal. @gerhard, can you take a look at this tomorrow?

Thanks so much @jomaxro - India! So jealous! Totally patient over here as long as it’s still on the list to be looked at.

SSO & Registration Popup Problems?

Product Support

hross (Holly Ross) September 22, 2017, 6:39pm 24

Thanks! It’s not urgent in the sense that it’s mostly fine BUT, this has significantly negatively impacted our new sign ups:

Topic		Replies	Views
Issue with Discourse as SSO provider & Social Sign Up SSO discourseconnect	2	1265	August 14, 2020
Discourse as identity provider: closing login dialog doesn't redirect to return url Feature	8	1087	May 2, 2019
Sign Up form is showed on SSO enabled instance Bug	2	1113	July 6, 2015
SSO login appears to have stopped working Bug	11	1721	January 24, 2022
Issue with social login modal (new user) when /login is opened programmatically in an iframe Product Support	5	1028	January 21, 2020

SSO & Registration Popup Problems?

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