Hey, I’m experiencing a 500 error on a topic with a poll. I suspect this is due to the large volume of customers trying to respond/vote. It’s working intermittently for some users. I was wondering if there was any work around or quick fix? Any help or advice would be much appreciated!

Thank you :slightly_smiling_face: Any joy @zogstrip? When I last posted, the main issue was that people couldn’t scroll to the poll at the beginning of the topic now a lot of people are getting the “Sorry we couldn’t load that topic” message and can’t see any of the discussion either..

Ok, it’s fixed. Something went wrong with the poll. It somehow ended being stored twice in the database… Not sure how that happened though :expressionless:

@zogstrip looking good! Thanks so much for your help with this :slightly_smiling_face:

Just encountering this problem again in the same topic - @zogstrip or anyone else, would you mind taking a look?

Just manually fixed it. Seems like a race condition, so it will probably take a while to identify the root cause and fix. Keeping an :eye: on it though.

Perfect - I will do the same! Thanks!

500 Error Message on Poll

Product Support

zogstrip (Régis HANOL) September 13, 2017, 1:29pm 2

Yeah something’s weird with that poll. Having a look.

Topic		Replies	Views
Topic with a large number of polls gives 429 error Bug	5	1068	February 27, 2019
Every time someone posts a topic or reply a 500 error appears Product Support	2	321	August 22, 2023
500 Internal Server Error when voting on a poll Bug	9	1483	January 7, 2022
500 Error when loading a specific topic Product Support post-voting	5	704	December 5, 2022
Polls disabled caused 500 error Product Support	9	855	July 26, 2018

500 Error Message on Poll

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