HI, I notice that its possible to turn on the facility for people to send an email to a specific email address which in turn will post their reply as a new topic or perhaps a response to a topic. Does this person need to be an existing registered user for this to happen, or can Discourse be set up to allow anonymous posts by email?

[image] Neil_Brooks2: Does this person need to be an existing registered user for this to happen, or can Discourse be set up to allow anonymous posts by email? There is a site setting “enable staged users”. If it is enabled, “staged” user accounts will be created for that email address. If it is disabled, the email will be bounced. There’s a brief description of staged users at the top of this topic: Configuring incoming email to create new topics or group messages

Perfect! Thank you. If we wanted to create a third party form, hosted on potentially another server, allowing anonymous users to fill in said form which in turn would post into Discourse as staged users using their email address in the reply-to header of the email, would this be possible? Or would the email be treated as SPAM by the Discourse system?

See my post in Can Email-In be used to "ingest" a mailing list? - #3 by gerhard

@gerhard thanks for the post, although from what I understand, this is to suck in some pre-defined mailing lists. Ideally what I want to do is have the same function that’s provided by staged users via email, but through a form thats always open and the end user still gets their topic updates by email. I hope that makes sense?

Sorry, I got a little bit confused by the other topic :blush: I think if you want to use your own form you’ll either need to use the API or make your form send an email to your Discourse. But you’ll lose a lot of of features that the Discourse UI provides for creating posts.

Yes, I’m thinking that sending an email from a third party form, using a third party email address is also going to cause issues with email validation and spam filtering too.

Discourse itself doesn’t include any spam filtering (beyond checking for the auto-generated header), so even if SPF/DKIM records don’t match it should work. If you have spam checks upstream of discourse then you may run into problems. A “better” solution would definitely be to use the API.

I agree @david I’ll need to take a look at the API to see what it provides in terms of methods. Thanks for the great advice.

[image] Neil_Brooks2: post into Discourse as staged users using their email address in the reply-to header of the email I’ve got exactly the same desire. Some orders from our customers need to be approved before we charge their credit card and process the order. We currently do this by sending emails to our sales team. Sometimes the sales team needs to get in touch with the original user, and wants to reply. So for us, the original email headers could be: From: "Web Order Bot" # (clearly whitelisted) To: discourse-ingestion@discoursemail.com Reply-To: "New Customer" Subject: Order 192831 What I’d love to see is a new Discourse staged user never-been-to-discourse@customer.com get created, and the incoming message be from that user. Our team could then reply directly to the customer in Discourse. As it stands, they reply to order-bot@our-domain.com which doesn’t work very well. If we need to use an API to do this, can you point me to the APIs for creating new posts and staged users?

@sam @supermathie is there a way to make the above work?

Understanding email in functionality

Product Support

zogstrip (Régis HANOL) December 1, 2017, 1:19pm 14

The only supported way right now is to “enable forwarded emails” and forward an email from never-been-to-discourse@customer.com.

Topic		Replies	Views
Send email to non registered user in a group Feature	20	3800	April 16, 2021
Anonymous form that creates a topic Development	4	1770	September 24, 2019
Creating a staged user with an API call Development rest-api	29	5095	September 16, 2025
Can I start a new topic by sending an email message? Feature	11	7428	June 27, 2017
Can an admin create a staged user? Product Support	17	501	January 28, 2026

Understanding email in functionality

Related topics