I think this is an important thought, and I just read some related feelings about the gaming industry:
https://medium.com/@morganjaffit/the-cost-of-doing-business-c09cc5cc8728
Unfortunately there are no clear answers, but this is a problem a lot of people are feeling. The article makes a good point in that unmoderated spaces like Twitter normalized a lot of this abuse as an acceptable way to talk to another person…
The fact that the bulk of the discourse takes place in unmoderated spaces has shaped that discourse. We actually do moderate the Steam forums for our games, and people are always shocked when they get banned for heaping abuse on other forum members (the only thing we regularly ban for).