In our installation we have a need to include CC’d users on a topic. Our sales team frequently forwards emails to our inbox which includes the forwarder but does not include the CC’d users. Now it does appear that a staged user is created unless I am mistaken. Looking at the receiver.rb src it appears this functionality is pretty much there but doesn’t appear to be inviting the staged users as I would expect. User forwards email in with abc@defg.com in CC. If abc@defg.com is a user → Invite to topic If abc@defg.com is not a user → Create staged users → Invite staged user to topic so abc gets all subsequent posts. Is this not the intended functionality? Will I need to make a plugin for this? If a plugin is needed, is the raw email content accessible?

Yes, you’ll need to write a plugin for that. Invites to a topic are only created when it’s a private message and that’s the intended behavior. lib/email/receiver.rb main I18n.t("emails.incoming.default_subject", email: @from_email) end end

This would be a public topic not a group private message.

@gerhard For topics within a category, should I just make a plugin for that? I just want to ensure I’m not reinventing the wheel :wink:

@gerhard Ah misread it. Thanks, I’ll “pluginirize” it!

Inviting CC'd users to a topic (or add)

Product Support

gerhard (Gerhard Schlager) February 20, 2018, 10:48pm 2

Are those topics group messages (PMs) or topics posted within a category? It definitely should work for groups.

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Inviting CC'd users to a topic (or add)

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