I know this had been discussed before but I needed to see if this was going to be implemented. We have a need to have a category on a private message to determine if private messages are marked solved, etc within a specific category.

I think PM tagging is coming to Discourse: [image] Tags for staff private messages Feature I’d very much like to be able to use tags in private messages, and especially staff tasks, to help my team manage all the correspondence piling up in messages and use messaging as a way to directly provide support to members and track an issue all the way through resolution, like a task tracker. The ability to add tags like new, inprogress, waitingonsomeone, completed would be a big help. That could work or you could set up groups since they act as categories(inboxes) for PMs. Then you could have PMs move from inbox to inbox. I think the tagging or even some type of Solved/unsolved extension of the plugin for PMs would serve you well.

I was excited to notice yesterday that if you edit a PM’s OP, you can now add tags. There doesn’t seem to be any other UI yet but work on tagging of PMs seems to be underway. :rocket:

@Sean_R I didn’t think about tags in that sense. That could very well work for what we are doing. My primary concern is I need to ensure that however I implement can be combined with the solved plugin. This could be quite interesting.

Yes @tobiaseigen, it may available sooner PR #5610 :wink: But the UI you mentioned is a bug. Anyway it will be fixed by the above PR itself.

yes - between group inboxes, tags, assigned and solved we could be getting towards quite an excellent ticket system, with no balls being dropped ever again. :woman_juggling: [image] vinothkannans: But the UI you mentioned is a bug. Anyway it will be fixed by the above PR itself. wait, what? why am I always discovering bugs and hoping they are features… :wink: super excited to see this underway in any event.

PM tags feature is now available in core. Enable the site setting allow staff to tag pms to try it.

Hi There. I see this discussion from '18 on adding tags to private messages. In my case, I want my users to be able to send private messages to themselves and to other users, and to be able to organize those messages for later viewing. Is it possible to have users select a category for private messages? Is it possible for users to add tags to their private messages?

[image] JQ331: Is it possible for users to add tags to their private messages? No, it is not. [image] JQ331: Is it possible to have users select a category for private messages? No, it is not.

Ok. I’ll try posting to market place to see if adding cats to private messages can be coded in.

It’s a database constraint so quite close to the metal and risky to change as plugins go and may have some unexpected effects. It would require core to add support imho.

Category on personal message

Product Support

vinothkannans (Vinoth Kannan) February 20, 2018, 6:34pm 5

Yes @tobiaseigen, it may available sooner PR #5610

But the UI you mentioned is a bug. Anyway it will be fixed by the above PR itself.

Topic		Replies	Views
Organize private messages Product Support	6	1218	May 21, 2020
Tags for staff private messages Feature	6	2568	November 13, 2017
Folders to Group and Sort PMs Feature	5	1073	August 5, 2018
[PAID] Let users organize their private messages Marketplace	2	723	May 4, 2020
Cannot use tags in private message Product Support	5	1132	July 2, 2022

Category on personal message

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