On a big import, I see users who are getting mail rejected with “inactive” user. I’d assumed that they were forwarding mail from xx@y.com and replying from zzz@a.com, but that’s not the case. I can see in the message they reply to the unsubscribe link, and it is for their email address. When I visit that user’s account, I see that the user is not activated. I thought that inactive users could not receive mail. Is that wrong?

I can’t understand what you have written here. Can you explain with an actual example?

A user receives an email notification for a topic they are apparently watching. User replies to the email notification. Discourse rejects the email because the user is inactive-- Email::Receiver::InactiveUserError I assumed that it was a user error, but I’ve seen at least a couple that seem to be cases of a user who is not active receiving mail.

[image] pfaffman: I’ve seen at least a couple that seem to be cases of a user who is not active receiving mail. Something must be borked with your database after the import, because that’s not possible in Discourse as far as I know. If a user is inactive (that is, their email is not known to be working and validated) they can’t be mailed by definition.

[image] codinghorror: that’s not possible in Discourse as far as I know. That’s what I think too. Active is a field in the user table, so it doesn’t seem like an easy way for the database to be broken, though I just had an issue with two topics with the same id. Maybe this problem will go away after the recent restore and upgrade. [image] riking: Check if they’re accidentally replying from the wrong address Yeah. That’s what I had assumed too, but I looked at the included text from their reply and it had an unsubscribe link with their inactive email address. Strange.

Does this user have multiple accounts with multiple emails? Since you’ve implied the database is really screwed up here (two topics with the same id) plus your other “database is corrupt” topic, I’m going with that :wink:

Inactive users receiving email

Product Support

riking (Kane York) July 11, 2018, 8:30pm 5

Check if they’re accidentally replying from the wrong address?

Topic		Replies	Views
Inactive users can reply by email Bug email	6	2823	December 31, 2015
Allow inbound email delivery to forum contact email for inactive users Feature	2	867	April 2, 2020
Discourse user email rejected by recipients what is the best practice for this user Product Support	6	851	August 12, 2021
Getting E-Mails from inactive users Product Support	13	2778	June 21, 2016
Allow inactive users to mail-in if staged accounts are active Feature	6	1652	June 14, 2018

Inactive users receiving email

Related topics