Hi all. Trying to help one of my team track down a mystery. We have a closed to the public Discourse board, and she was tagged in a post by one of our users. The post is here: https://tms5.themarketingseminar.com/t/meet-the-new-change-maker/33832 She was tagged, and confirmed that the tag was formatted properly, because when she clicks on her name @francoise it goes to her. She then double-checked all her notifications from that period of time, as seen here: [image] And it’s not there. What other forms of information can i share here that will make it so you can weigh in on this? thanks!

OK, not a very exciting mystery :disappointed:. Looks like the user didn’t tag @francoise and others, she created a hyperlink to the user’s profile page. Notice that the mention is blue text with no background, not the usual grey text with a light grey background. Interestingly she did mention users correctly in the second post. Does this solve the mystery for you?

Hey @Seth_Godin, that’s a neat mystery. I’m going to take a look, let you know if we need any further details.

When notifications go missing

Product Support

Seth_Godin (Seth Godin) August 13, 2018, 7:57pm 4

wow

amazing

thanks @jomaxro

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When notifications go missing

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