I have a new discourse community starting up and we’re trying to support mailing list users as best we can. A user has asked if they can respond to a public thread notification email privately, as a private message to the poster who made it. That word-soup sounds confusing so here’s steps: User A makes a new public thread on discourse User B receives an email notification of the new topic User B has two options reply to the email which makes a public response or go to the discourse website and click the username, click message, and then type their message as a private message. Is there a shorter, email direct way of achieving that last bullet point?

I don’t know if that’s possible, but users sometimes get confused about the intended recipient when replying by email. If a Public post —> Private email reply is possible, it should be very conspicuous where the message is going. See this: [תמונה] Difficult to tell that watched category notifications are to the forum UX I’ve got a community of mostly older and non-technical users. Several times people have responded to email notifications to a public post as if the notification were sent to them rather than to the forum (or the person that the message was a reply to). In gmail, for instance, I see this: [image] If I expand “to pfaffman” I see that the message was sent to my email address, which still makes it look (to someone less familiar with Discourse than I am) like David is replying to me personally rat…

[תמונה] Json_Blob: A user has asked if they can respond to a public thread notification email privately No. Discourse does not share email addresses with other users. They will need to visit the site and send a pm like you said.

Gotcha, that was one of my suspicions unless you guys had some black magic in the background which would handle rerouting the reply somehow. Cheers

@Json_Blob you can use the plugin here, which will expose the sender’s email. @pfaffman In order to keep email addresses private, would it be possible to replace the reply-to with an email alias that sends a DM? DMs are already sent and can be replied to via email.

Email response as private message

תמיכה

pfaffman (Jay Pfaffman) 3 באוקטובר,‏ 2018,‏ 7:42pm 3

No. Discourse does not share email addresses with other users. They will need to visit the site and send a pm like you said.

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Email response as private message

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