Is there a way to completely block 1 to 1 PM for users but only allow Group Messaging with admin (for private email support)

Yes, this is already (mostly) possible, just disable PMs in site settings, because staff can always PM no matter what.

Thanks. But I actually want the other way around. I would have a Support link in the front page pointing to the prefilled support group message. If I disable PM in the global settings, can a user (not staff) initiate a message to this group for support with that link? Just to add : Idea is to encou…

Can anyone help me understand if the above use case is possible.

How about “quiet help” category ("topic templates allow you to have a pre-filled message with category) that is suppressed from the front page (there’s a check-box for that in category settings). What you really want, I think, is to set a category’s permissions to allow people to create, but not re…

Thanks. In an Ideal world I would want to achieve that with your second option..I know it is not in the roadmap. With the new developments in the Group Messaging, it is almost there. I just want to know if a normal user can send a group message even if he is not allowed to send individual PM.

[image] codinghorror: This is possible if you let Discourse handle the email address. This is interesting. Can you explain that ?

[image] codinghorror: write a howto on this Here’s the howto for the anyone interested :wink: [image] Troubleshoot reply by email Self-Hosting If your Discourse does not have incoming email set up, see these topics: Set up reply by email with POP3 pol…

1 to 1 PM vs Group Messaging

Product Support

codinghorror (Jeff Atwood) March 21, 2016, 6:53pm 7

This is possible if you let Discourse handle the email address. @zogstrip is planning to write a howto on this in the next two weeks.

Topic		Replies	Views
When personal messages are disabled, can users still message a group? Feature	7	1503	November 5, 2021
Private messages to a group, or other means to handle private support requests Feature	19	11337	April 7, 2020
Is it possible to disable private messaging for a specific user? Product Support	31	10014	November 1, 2017
Blocking PM to admin user Product Support	5	1656	January 8, 2017
To disable Messaging options to all users Product Support	4	605	December 8, 2023

1 to 1 PM vs Group Messaging

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