I read everyone’s install guide(s) (THANK YOU ALL), got green lights on all the DNS and email config, the registration email is arriving at SparkPost … but every one that SparkPost receives is bounced with a 550 error and very strange: 550 5.6.0 JSON parsing error in X-MSYS-API: continue at offset 0 My DNS and POP email is managed by networksolutions for all our domains, I don’t know if it’s upset by receiving mail from SparkPost that it never sent … and I’m assuming there’s no way that discourse is truly generating a parsing error in X-MSYS-API… I’m stumped and dead in the water. I’ve reached out to SparkPost to see if they’ve got an idea, since I assume they can see much more than I can. I also have no idea what I’m doing… I know all the pieces, but I’ve never spun up a cloud server until now. Any ideas ? Thanks!

Holy crap, that thread’s still warm, I can still see steam coming off it. Thanks Matt, I’ll stay tuned!

Try redownloading and rebuilding the app. The bug is fixed (tested it mh’self; it works).

Well that sure fixed everything… now at least I know I’m being blocked by spamhaus. Oh that’s so much better. 553 5.3.0 54.244.48.140 Rejected - see http://www.spamhaus.org Something about blah blah sparkpostmail blah blah amazon.com blah blah being slapped with an SBL Advisory. I guess that’s the cost of free - probably time to find a less spammy SMTP service. 30 minutes + 2 days. d’oh!

You should try SendGrid, Mailgun or Mailjet :wink: I’ve seen multiple reports about mails sent by SparkPost being marked as spam because their IP address was blacklisted… If I see one more, I’ll remove them from our blessed list.

This happens on all free mail providers. It depends what kind of “neighbors” you get on your IP address, since they all use shared IPs.

For example,if you want a clean IP address, mail gun charges $59/month.

I guess what I’m having trouble wrapping my head around is that I can run my entire forum on server for $10/mo, Netflix can stream a billion giga billion bytes a day for $8/mo, but email – which is what, SMS texting without a phone – could cost between $50 - $150 per month AND everyone seems totally fine with “yah, a bunch of your messages will fail for no reason because we send your stuff with Viagra guy’s stuff.” Sure I could pay even more and get a private IP to send the mail … but this just seems bizarre considering I’ve used email for decades and essentially every email I expected to arrive has arrived. But now I can pay for a service where randomly, a sign-up message will bounce, a password reset will bounce, a reply-post will disappear. Who cares if a few hundred fake amazon coupons go missing… but why are these email services treating my forum emails like penis extensions [no judge]. Why isn’t there a low-bandwidth, high-importance email delivery for things like registrations, flagged posts, etc. and then, sure, bulk for the rest like weekly summaries? I could expect all this crap for free emails, but if you’ve got any sized community, you can easily expect 100 emails per month per person (judging by other comments in meta) if you leave on all the options (and there are probably more ways to communicate via email coming down the discourse pipe), and you’re very quickly into paying territory for any email service. and not that I’ve read the entire Internet, but it’s not like this is described on any of the email service websites I’ve looked at. I guess I’m just surprised that the service is that expensive/crappy and/or that I was that naive.

We can control Our mail provider… the one we run works just fine Our recommendation of mail providers, sendgrid, mailgun and mailjet We can not control General email deliverability on the Internet So… I am not sure exactly how to respond here @WhatNo

He is lamenting to those with the same frustrations, willing to sympathize. And Discourse provides the perfect avenue for replying to lamenting: :heart:ing it if one agrees to the expressed lament.

30 min. install, green lights on everything, but emails fail

Product Support Self-hosting

mpalmer (Matt Palmer) November 3, 2016, 2:26am 2

Take a look at JSON parsing error in X-MSYS-API.

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30 min. install, green lights on everything, but emails fail

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