System user avatar changing to custom is not working with icon avatar notification

AI-generated summary

Don reports an issue where changing the system user avatar to a custom image does not update the avatar in notifications and the user menu, which continues to display a letter avatar instead. Despite using the correct settings and uploading a new profile picture in system user preferences, the change only applies to the main avatar, not the notification icon. Lilly confirms that the setup should work and expresses uncertainty about the cause. Don notes that reverting to the site small logo works as expected, but custom avatars (via Gravatar or upload) fail to display properly in notifications, even in safe mode.

Hello :wave:

I am stuck a little bit with changing the system user avatar. Until now I used the use_site_small_logo_as_system_avatar setting but now I want to change it with custom image. So I went to system user preferences and upload a new profile picture. It seems it changed everywhere to the new avatar except the notifications icon avatar (user menu and notifications page), where it use the letter avatar. But I see in Meta it seems works with the custom system avatar.
Screenshot 2024-11-17 at 4.02.18

On my site it uses the letter avatar after changing to custom image.
Screenshot 2024-11-17 at 4.04.07

What am I missing? Thanks :slight_smile:

We have same setup and it sounds like it should be working for you. I can’t think of anything else that could be blocking it :thinking: :face_with_monocle:

This is our config:

admin

system user preferences

image

Hey Lilly :waving_hand:
Thanks for checking. Yeah it should be working, I have no idea why it doesn’t. I tried with safe mode too but same result. :confused:

If I switch back to use_site_small_logo_as_system_avatar it shows the small logo as expected. But if I use gravatar or custom image avatar it is fallback to letter avatar in notifications.