# 502 error - chatables

**URL:** https://meta.discourse.org/t/502-error-chatables/392286
**Category:** UX
**Tags:** chat
**Created:** [December 28, 2025, 10:18pm UTC](https://meta.discourse.org/t/502-error-chatables/392286 "2025-12-28T22:18:23Z")
**Posts on this page:** 1
**Showing post:** 5

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### Author: ![zogstrip](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zogstrip/32/512781_2.png) [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [December 29, 2025, 5:43pm UTC](https://meta.discourse.org/t/502-error-chatables/392286/5 "2025-12-29T17:43:19Z")

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There was an bad query that was used to return the count of users with chat enabled in the chat group serializer and it was taking ~30s for your account which is the request timeout on our hosting (hence why you were getting it “randomly”)

[https://github.com/discourse/discourse/pull/36893](https://github.com/discourse/discourse/pull/36893)

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