I found this old topic as I’m needing the same functionality:
Has anyone done any more work to make this a reality?
We’re using Discourse as our ticketing system and our staff are forgetting to self assign via the button. I saw the assign self regex option, but
- That’s still relying on staff to remember to do something else besides just reply.
- Even if it’s a little easier to do, putting an odd phrase into a reply to a customer ticket might raise some eyebrows on our customers.
I’d love to see this as a setting, most other ticket systems do this and with a few rough edges, Discourse is proving to be a great back end for our tickets.
The setting would have to include an option to only set user if they’re a part of X group, and restrict what categories it applies to. Nothing that Assign doesn’t sort of already do.