# A basic user that should be a member
**URL:** https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197
**Category:** Support
**Created:** [July 7, 2022, 10:14am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197 "2022-07-07T10:14:34Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@NealWhittle](https://meta.discourse.org/u/NealWhittle)
#### Post date: [July 7, 2022, 10:14am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197/1 "2022-07-07T10:14:34Z")
Hello,
I am totally mystified as to why a particular user has not been moved up to trust level 2 as they seem to meet every requirement:
If anyone can explain it to me, I would be so grateful.
Many thanks
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [July 7, 2022, 10:16am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197/2 "2022-07-07T10:16:51Z")
Did you freeze their user level? Are they long a group that does so?
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### Author:  [@NealWhittle](https://meta.discourse.org/u/NealWhittle)
#### Post date: [July 7, 2022, 10:18am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197/3 "2022-07-07T10:18:28Z")
Hi Jay, I’m just an ordinary community member so not sure what admin have done or can do.
Is it possible to freeze the level?
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### Author:  [@ondrej](https://meta.discourse.org/u/ondrej)
#### Post date: [July 7, 2022, 10:26am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197/4 "2022-07-07T10:26:35Z")
> [@NealWhittle](#):
>
> Is it possible to freeze the level?
Yes it is possible
eg
Perhaps the site has changed the requirements from the default ones that are posted here?
> **[Understanding Discourse Trust Levels](https://blog.discourse.org/2018/06/understanding-discourse-trust-levels/)**
>
> The user trust system is a fundamental cornerstone of Discourse. Trust levels are a way of…
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [July 7, 2022, 10:27am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197/5 "2022-07-07T10:27:50Z")
Yes. A moderator can freeze a user level for a particular user (often when that user has caused some kind of problem, but that’s up to whoever did it). Groups can push a user up to a certain level. I’m not sure whether they can hold it down.
Oh! And what @ondrej said! It’s possible to effectively disable automatic group advancement.
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### Author:  [@NealWhittle](https://meta.discourse.org/u/NealWhittle)
#### Post date: [July 7, 2022, 10:33am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197/6 "2022-07-07T10:33:11Z")
Thankyou @ondrej and @pfaffman, I appreciate your prompt response.
That could be the reason but the person in question does not seem to be a troublemaker at all.
In regard to disabling group advancement, I myself have gone to ‘Member’ level as soon as I met default requirements without issue.
Perhaps I will try to find other examples, thanks again for your help guys.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [July 7, 2022, 11:05am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197/7 "2022-07-07T11:05:43Z")
You’ll need to ask someone who is an admin or moderator on that site. We cannot guess what they may have done.
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [August 15, 2022, 12:20am UTC](https://meta.discourse.org/t/a-basic-user-that-should-be-a-member/232197/8 "2022-08-15T00:20:43Z")
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