# A chat channel doesn’t show nor save messages

**URL:** <https://meta.discourse.org/t/a-chat-channel-doesn-t-show-nor-save-messages/261736>\
**Category:** Bug\
**Tags:** chat\
**Created:** [April 14, 2023, 6:58pm UTC](https://meta.discourse.org/t/a-chat-channel-doesn-t-show-nor-save-messages/261736 "2023-04-14T18:58:33Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![Jagster](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jagster/32/192154_2.png) [@Jagster](https://meta.discourse.org/u/Jagster)\
**Post date:** [April 14, 2023, 10:52pm UTC](https://meta.discourse.org/t/a-chat-channel-doesn-t-show-nor-save-messages/261736/9 "2023-04-14T22:52:57Z")

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First: your fix didn’t help. Sorry. Or it did — that error was a little bit strange,

Please, try to follow me 😉

I have 5 channels:

- three for TL1
- one for staff
- one for custom group of 5 persons

I moved all others than staff-channel from sub-categories to top.

Then I tried how category preview component works, but it wasn’t what I needed, so I disabled it. Right after that I did rebuilding to get category lockdown plugin.

It worked, except I had some weird issues with FKB Pro theme and login/signup-modals — those gave only spinning loading icon. That happened only with my iPad AFAIK.

At that point I realize the chat channel of custom group didn’t work any more. Plus staff-group and 2 of 3 TL1-groups showed only very recent messages. One TL1-group was intact.

I tried safe-mode and disabling most of plugins via settings. No help and I opened this topic.

Long story short and after several rebuildings removing and re-enabling plugins:

- staff-channel and two TL1-channels are low traffic ones and I forgot totally I’m using 14 days rule there; so there wasn’t any issues
- custom-group-channel was broken if I had both plugins [Data Explorer](https://meta.discourse.org/t/32566?silent=true) and Category Lockdown installed, and enabling/disabling didn’t matter
- rebuilding without those two plugins fixed that one broken channel. When I re-rebuilding (_is that a word?_) with both plugins that channel was still ok

My un-educated guess is something went sideways when I first tried Category Previews, then I disabled it, then rebuilding with Category Lockdown and the last move was deleting Category Previews. Fixing some bizarre SQL-errors or false bites needed totally removal of [Data Explorer](https://meta.discourse.org/t/32566?silent=true) and Lockdown, following fresher re-installing.

What I can’t understand is error log of Discourse — how do it fit in all of this.

Anyway. I have all plugins back online and channels work nicely.

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_[View the full topic](https://meta.discourse.org/t/a-chat-channel-doesn-t-show-nor-save-messages/261736)._