# Activation Not send
**URL:** https://meta.discourse.org/t/activation-not-send/349945
**Category:** Support
**Tags:** notifications, email
**Created:** [January 31, 2025, 7:23pm UTC](https://meta.discourse.org/t/activation-not-send/349945 "2025-01-31T19:23:32Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@jannikjbi](https://meta.discourse.org/u/jannikjbi)
#### Post date: [January 31, 2025, 7:23pm UTC](https://meta.discourse.org/t/activation-not-send/349945/1 "2025-01-31T19:23:32Z")
Hi, I recently reinstalled my server with the forum on it and now I’m having problems sending emails to the admin account again, and I looked in the log and there’s nothing there except
```plaintext
Processing by FinishInstallationController#register as HTML
Parameters: {"authenticity_token"=>"don't give value", "email"=>"Jannik@Nordverkehr.eu", "username"=>"Jannikjbi", "password"=>"[FILTERED]", "commit"=>"Register"}
start
Redirected to https://forum.nordverkehr.eu/finish-installation/confirm-email
Completed 302 Found in 19ms (ActiveRecord: 0.0ms (0 queries, 0 cached) | GC: 0.1ms)
Started GET "/finish-installation/confirm-email" for 77.3.233.40 at 2025-01-31 19:14:22 +0000
Processing by FinishInstallationController#confirm_email as HTML
Rendered layout layouts/finish_installation.html.erb (Duration: 8.6ms | GC: 0.3ms)
Completed 200 OK in 11ms (Views: 9.3ms | ActiveRecord: 0.0ms (0 queries, 0 cached) | GC: 0.3ms)
done
```
I filled out everything correctly, my email hoster is strato
---
### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [January 31, 2025, 10:11pm UTC](https://meta.discourse.org/t/activation-not-send/349945/2 "2025-01-31T22:11:56Z")
> [@jannikjbi](#):
>
> I filled out everything correctly,
Probably not. See [Troubleshoot email on a new Discourse install](https://meta.discourse.org/t/troubleshoot-email-on-a-new-discourse-install/16326)
---
### Author:  [@jannikjbi](https://meta.discourse.org/u/jannikjbi)
#### Post date: [January 31, 2025, 11:28pm UTC](https://meta.discourse.org/t/activation-not-send/349945/3 "2025-01-31T23:28:11Z")
**Actually look here**
---
### Author:  [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [February 1, 2025, 2:16am UTC](https://meta.discourse.org/t/activation-not-send/349945/4 "2025-02-01T02:16:30Z")
Hmm, maybe set the port to 465? Not very sure.
(Taken from [Using your email address with external email clients | STRATO](https://www.strato-hosting.co.uk/faq/product/the-strato-email-server/))
---
### Author:  [@jannikjbi](https://meta.discourse.org/u/jannikjbi)
#### Post date: [February 1, 2025, 2:17am UTC](https://meta.discourse.org/t/activation-not-send/349945/5 "2025-02-01T02:17:26Z")
Ahh, Thanks
---
### Author:  [@newbie-on-discourse1](https://meta.discourse.org/u/newbie-on-discourse1)
#### Post date: [February 4, 2025, 8:26am UTC](https://meta.discourse.org/t/activation-not-send/349945/6 "2025-02-04T08:26:49Z")
Hi @jannikjbi
I got a similar issue. I bought a mail service from strato and would like to use it for discourse but get this error:
```plaintext
==================== MAIL TEST ====================
For a robust test, get an address from http://www.mail-tester.com/
Or just send a test message to yourself.
Email address for mail test? ('n' to skip) [admin.discourse@domain.net]: test-dj0qyymtu@srv1.mail-tester.com
Sending mail to test-dj0qyymtu@srv1.mail-tester.com. . .
Testing sending to test-dj0qyymtu@srv1.mail-tester.com using smtp.strato.de:465, username:discourse@domain.net with plain auth.
======================================== ERROR ========================================
UNEXPECTED ERROR
Net::ReadTimeout
====================================== SOLUTION =======================================
This is not a common error. No recommended solution exists!
Please report the exact error message above to https://meta.discourse.org/
(And a solution, if you find one!)
=======================================================================================
Replacing: SMTP_PASSWORD
Replacing: LETSENCRYPT_ACCOUNT_EMAIL
Replacing: DEVELOPER_EMAILS
Replacing: DISCOURSE_DB_PASSWORD
Replacing: Sending mail to
```
Can I ask you which mail server you use?
---
### Author:  [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [February 4, 2025, 11:06am UTC](https://meta.discourse.org/t/activation-not-send/349945/7 "2025-02-04T11:06:17Z")
I use Brevo which gives 300 emails a day on the free plan.
---
### Author:  [@jannikjbi](https://meta.discourse.org/u/jannikjbi)
#### Post date: [February 5, 2025, 11:44pm UTC](https://meta.discourse.org/t/activation-not-send/349945/8 "2025-02-05T23:44:02Z")
Without these numbers 465, I’ll give you a picture, that’s probably why
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [March 7, 2025, 11:44pm UTC](https://meta.discourse.org/t/activation-not-send/349945/9 "2025-03-07T23:44:28Z")
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