# Activity Summary emails not being sent
**URL:** https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026
**Category:** Support
**Tags:** activity-summary
**Created:** [June 14, 2024, 2:47am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026 "2024-06-14T02:47:15Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 14, 2024, 2:47am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/1 "2024-06-14T02:47:15Z")
Hi, digest emails haven’t been sent from my forum and I’m not too sure why.
Here are my digest email settings:
And when searching “digest” in email logs nothing shows up.
If someone could help with this that would be amazing thanks!
---
### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [June 14, 2024, 6:27am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/2 "2024-06-14T06:27:07Z")
Are there members that haven’t visited the site for a week?
> [@Configuring Activity Summary emails](https://meta.discourse.org/t/configuring-activity-summary-emails/36627/1):
>
> ## Summary Frequency
>
> **The Activity Summary is sent only when the member has not visited the forum, or been sent an email from the forum for a minimum period of time**.
---
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 14, 2024, 6:38am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/3 "2024-06-14T06:38:27Z")
Yep, definitely over ~50-60 (could be in the 100s) since the forum was first launched
---
### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [June 14, 2024, 7:08am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/4 "2024-06-14T07:08:44Z")
Did you check which frequency they choose in their preferences?
You can also check these conditions:
> [@Configuring Activity Summary emails](https://meta.discourse.org/t/configuring-activity-summary-emails/36627/1):
>
> ### Why isn’t Discourse sending an activity summary to a user who has the setting enabled?
>
> If the user has been active on the site, a summary has been sent recently, or their email has been bouncing, then they won’t be sent any activity summary. Inactive, suspended, or staged users will also not receive activity summaries. (If you’re still curious, you can see the full logic in the source code [here](https://github.com/discourse/discourse/blob/main/app/jobs/scheduled/enqueue_digest_emails.rb)).
>
> The only other reason they wouldn’t receive the digest is if the user was created via the `sync_sso` route and has never visited the forum. See [Summary emails, new users and SSO - #6 by simon](https://meta.discourse.org/t/summary-emails-new-users-and-sso/143829/6) for details about that.
---
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 17, 2024, 1:36am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/5 "2024-06-17T01:36:10Z")
Ohh, I created a new account and found that by default this option is turned off?
Is there a way I can have this turned on by default for new users?
---
### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [June 17, 2024, 5:09am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/6 "2024-06-17T05:09:05Z")
The setting is ‘default email digest frequency’. The configuration options are also explained in the [Configuring Activity Summary emails](https://meta.discourse.org/t/admin-guide-to-activity-summary-emails/36627).
---
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 17, 2024, 5:10am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/7 "2024-06-17T05:10:44Z")
Hmnm but mine is already set to “weekly” as seen in the screenshot attached.
Could there be any other factors affecting this?
---
### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [June 17, 2024, 8:22am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/8 "2024-06-17T08:22:10Z")
Is your forum [https://forum.prosple.com](https://forum.prosple.com)?
I just created an account there and the digest frequency is weekly by default.
---
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 18, 2024, 2:32am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/9 "2024-06-18T02:32:12Z")
Ohhh interesting okay, would it be too much to ask if I could check in with you in a week to see if you received an activity summary email?
---
### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [June 18, 2024, 5:49am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/10 "2024-06-18T05:49:59Z")
I deleted the account after taking the screenshot.
---
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 18, 2024, 7:08am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/11 "2024-06-18T07:08:18Z")
That’s alright, I will test on my end again. Thanks for the help!
---
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 28, 2024, 5:44am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/12 "2024-06-28T05:44:00Z")
I’ve tested with a new account, and no digest emails have been sent despite not being active on the forum for over a week.
Would there be any other possible causes to this?
---
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 28, 2024, 5:45am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/13 "2024-06-28T05:45:40Z")
Nothing shows up in the logs either
---
### Author:  [@RGJ](https://meta.discourse.org/u/RGJ)
#### Post date: [June 28, 2024, 6:39am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/14 "2024-06-28T06:39:03Z")
Are you sure Admin - Settings - Email - `disable digest emails` is not checked?
Is `digest suppress categories` empty?
---
### Author:  [@Prospleforum](https://meta.discourse.org/u/Prospleforum)
#### Post date: [June 28, 2024, 6:50am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/15 "2024-06-28T06:50:00Z")
Hi Richard!
Yep, have made sure those settings are correct.
The settings are the same as the screenshot I uploaded at the start of this thread.
---
### Author:  [@RGJ](https://meta.discourse.org/u/RGJ)
#### Post date: [June 28, 2024, 7:25am UTC](https://meta.discourse.org/t/activity-summary-emails-not-being-sent/312026/16 "2024-06-28T07:25:08Z")
Apologies, I apparently did not scroll up far enough.