# Admin confirmation link broken

**URL:** https://meta.discourse.org/t/admin-confirmation-link-broken/193312
**Category:** Self-hosting
**Created:** [June 9, 2021, 5:23pm UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312 "2021-06-09T17:23:28Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![Marcello\_Mari](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/marcello_mari/32/223379_2.png) [@Marcello\_Mari](https://meta.discourse.org/u/Marcello_Mari)
#### Post date: [June 9, 2021, 5:23pm UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312/1 "2021-06-09T17:23:28Z")

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Hi there, I’m trying to confirm a new admin but the link in the email is broken.

 ![image](https://global.discourse-cdn.com/meta/original/3X/f/9/f9faf5ec8f20aa4054741a71d0f459c63533cab5.png)

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### Author: ![Falco](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/falco/32/179432_2.png) [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [June 9, 2021, 5:24pm UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312/2 "2021-06-09T17:24:33Z")

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Looks like your email provider is adding tracking to your outgoing emails. Maybe try disabling that?

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### Author: ![Marcello\_Mari](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/marcello_mari/32/223379_2.png) [@Marcello\_Mari](https://meta.discourse.org/u/Marcello_Mari)
#### Post date: [June 9, 2021, 5:26pm UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312/3 "2021-06-09T17:26:39Z")

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thanks for the fastest reply in history of customer support! 😃

My email provider is gmail…any idea how should I disable that?

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### Author: ![Falco](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/falco/32/179432_2.png) [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [June 9, 2021, 5:28pm UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312/4 "2021-06-09T17:28:12Z")

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I meant the outgoing SMTP email provider. Are you using GMail for that?

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### Author: ![Marcello\_Mari](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/marcello_mari/32/223379_2.png) [@Marcello\_Mari](https://meta.discourse.org/u/Marcello_Mari)
#### Post date: [June 9, 2021, 5:32pm UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312/5 "2021-06-09T17:32:33Z")

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Most likely yes - it’s a company set up but we use Google Workspace

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<div class="post-metadata">

### Author: ![Falco](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/falco/32/179432_2.png) [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [June 9, 2021, 5:39pm UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312/6 "2021-06-09T17:39:51Z")

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So that URL `https://url3447.singularitydao.ai/ls/click?upn=stuff` is not something Discourse will generate out of the box. There is _something_ between Discourse and the final sent email that is manipulating the links in emails. Maybe your company enabled a tracker feature.

I signed up to your forum and looks like you are actually using SendGrid for outgoing emails, and **not** GMail. Check your SendGrid config and disable tracking for Discourse emails.

Either that or fix the tracking domain, as `url3347.singularitydao.ai` doesn’t have a corresponding DNS entry.

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### Author: ![Marcello\_Mari](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/marcello_mari/32/223379_2.png) [@Marcello\_Mari](https://meta.discourse.org/u/Marcello_Mari)
#### Post date: [June 10, 2021, 6:48am UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312/7 "2021-06-10T06:48:52Z")

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Yes apparently we have SendGrid…anyway I can manually confirm the admin instead?

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### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [June 10, 2021, 11:53am UTC](https://meta.discourse.org/t/admin-confirmation-link-broken/193312/8 "2021-06-10T11:53:03Z")

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You need to turn off link tracking in sendgrid. That’s almost certainly your problem.

You can use [Create Admin Account from Console](https://meta.discourse.org/t/create-admin-account-from-console/17274) to get logged in before that.