Hi there, I’m trying to confirm a new admin but the link in the email is broken. [image]

Looks like your email provider is adding tracking to your outgoing emails. Maybe try disabling that?

thanks for the fastest reply in history of customer support! :smiley: My email provider is gmail…any idea how should I disable that?

I meant the outgoing SMTP email provider. Are you using GMail for that?

Most likely yes - it’s a company set up but we use Google Workspace

So that URL https://url3447.singularitydao.ai/ls/click?upn=stuff is not something Discourse will generate out of the box. There is something between Discourse and the final sent email that is manipulating the links in emails. Maybe your company enabled a tracker feature. I signed up to your forum a…

Yes apparently we have SendGrid…anyway I can manually confirm the admin instead?

You need to turn off link tracking in sendgrid. That’s almost certainly your problem. You can use Create Admin Account from Console to get logged in before that.

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지원 자체 호스팅

Falco (Falco) 6월 9, 2021, 5:24오후 2

이메일 제공업체가 발신 이메일에 추적 기능을 추가하고 있는 것 같습니다. 해당 기능을 비활성화해 보시는 건 어떨까요?

글		댓글	조회수
Confirm Admin Account in admin_confirmation_message email can't be clicked Support	7	1135	5월 17, 2019
I keep getting confirmation mail Self-hosting	3	760	3월 6, 2019
Wrong link on confirmation email Support	2	602	3월 19, 2019
New user e-mail verification link is 404 Support	7	638	2월 2, 2019
Confirmation email link (after change) is broken ("Oops!") due to bad email customization Support	17	1910	7월 11, 2024

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